IMMEDDIATE JOINER I REF79252J- Analyst - Collections I Pune I UK Shift (2 : 30 pm - 11 : 30 pm)

Job Description

Functional knowledgeUnderstands application of the principles in the defined tasks related to order to cash process.Able to handle tasks allocated (Collections / Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.

Collectors :

• Voice calling
• Dispute Management
• Customers account Reconciliation Customer Orientation
• Ability to understand client expectations and requirements
• Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
• Ability to maintain relationships with relevant line manager / counterparts / Stakeholders

Accountability : Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these

Collaboration & Teamwork

Analytical Thinking & Problem Solving : Spots anomalies and aberrations and solutions for the same; gets into the root cause in a structured way analysing the causes as well as applying understanding of the context and scenarios to identify the cause of these anomalies.

Communication skills

Qualifications

B.Com, M.com, BMS, BBA, MBA- Finance

Hands on Exp in SAP is mandatory

Additional Information

Candidate should have strong B2B collections exposure with dispute management & reconciliation expertise.