(02 / 11 / 2025) Team Lead

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job Title : Team Lead-Operation

Job location : Hyderabad

Experience : Min 3 years of experience as TL in US BFSI-Email Process.

Operational

• Leads a team of 15- 20 customer service associates and motivates them to achieve the KRA

Targets.

inputs / outputs.

Key Performance Indicators

Monitors the Emails / chat taken by the associates and provides them feedback.

scores.

day work related problems, its solutions, including scheduling or adjusting overtime

requirements, break management as necessary. Devises strategies to minimize attrition &

absenteeism.

Experience Required :

3 years of supervisory experience, preferably in US BFS Email. Fluent English is a must. Excellent knowledge of G-suite.

Graduate only Preferred : Min 3 year as Team leader

Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Contact details

Ishika Agarwal

Email-ishika.agrawal@firstsource.com