BPO Executive American Accent (Patient Experience Team)

About Luxora :

Luxora is a global medical concierge platform helping patients across the world access trusted hospitals, verified doctors, and seamless treatment journeys across countries like Turkey, India, UAE, and Thailand.

Role Overview :

We are looking for experienced BPO executives with a clear American accent to join our patient experience calling team. Your role will involve first-touch calls, ongoing follow-ups, and empathetic support for patients from the US and Canada looking to travel for medical care.

Key Responsibilities :

• Make outbound and attend inbound calls from international patients
• Understand patient needs and share information about doctors, hospitals, procedures, and next steps
• Manage follow-ups, update CRM systems, and coordinate with case managers
• Ensure a warm, trustworthy, and helpful interaction every single time
• Work closely with internal teams to align on timelines, documents, and treatment journeys

Requirements :

Please send us a 60-second to 2-minute voice note of you :

Briefly introducing yourself

Pretending you're consulting a prospective customer in the USA, recommending any product or service you genuinely love.

Send the note at : Why Join Luxora :