Technical Analysis Analyst

Overview

Join Quest Software as a Desktop Support Analyst, where you'll provide hands-on technical support to ensure smooth day-to-day operations for our teams. This role is perfect for a proactive problem-solver with strong troubleshooting skills, offering the chance to work with a wide range of hardware, software, and IT systems in a dynamic, global tech environment.

Responsibilities

• Image, install, configure, and deploy PCs for new employees (Windows 11 OS)
• Image, install, configure, and deploy MACs for new employees (MacOS)
• Assist employees with moving their IT equipment during department and office moves
• Assist employees with configuration and setup on mobile devices
• Troubleshoot and resolve calls / emails from employees who are having issues, including being unable to log in, unable to access the internet, unable to access corporate wireless, unable to access VPN, and similar
• Primary responsibility is the local office from an IT perspective, secondary would be the surrounding local area for remote employees
• Perform basic Windows administration, such as password resets and file and folder administration
• Track incidents, requests, and problems in an IT Service Management tool and track inventory deployments in an Asset Management tool
• Job requires the ability to lift, move, and relocate equipment, monitors, and peripherals that may weigh up to 20kg each
• Provide primary IT support to internal company employees
• Responsible for on-site and remote troubleshooting, repair, configuration, and deployment of PC's (mostly Windows-based with a few Apple-related), printers, and mobile devices
• Handle support-related issues with Internet browsers, wireless connectivity, enterprise applications, and other similar items experienced in a corporate environment

Qualifications

Company Overview

Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.

Why Quest

At Quest, Your Work Makes An Impact. You'll Help Organizations Get AI-ready While Building Your Career With a Global Team Of Innovators. We Offer

Skills Required

Vpn, network connectivity , Troubleshooting, Customer Support, Macos