Customer Relationship Executive

Job Description

About the Role

We are seeking a proactive and customer-focused Customer Relationship Executive to build strong client relationships and drive business growth. The ideal candidate excels in communication, problem-solving, and delivering exceptional customer experiences while identifying opportunities to increase engagement and revenue.

Key Responsibilities

1. Customer Relationship Management

Build and maintain long-term, trust-based relationships with customers.

Understand customer needs, preferences, and challenges to provide personalized support.

Act as the primary point of contact for all customer interactions.

2. Account Management

Manage customer accounts to ensure satisfaction and retention.

Identify upselling and cross-selling opportunities to grow revenue.

Maintain regular follow-ups to strengthen engagement.

3. Customer Service Excellence

Handle customer inquiries, feedback, and complaints promptly and professionally.

Ensure issues are resolved efficiently to maintain high satisfaction levels.

4. Sales & Business Development

Meet or exceed assigned sales targets and performance metrics.

Identify new business opportunities and collaborate with the sales team to convert leads.

5. Data & Reporting

Maintain accurate and updated customer records in CRM software .

Track and analyze customer interactions, sales activities, and performance metrics.

Requirements

Required Qualifications

Education : Bachelor’s degree in Business, Marketing, or related field .

Experience : 1–3 years in Customer Service, Sales, or Account Management .

Technical Skills :

Proficiency in CRM software (e.g., Zoho CRM, Salesforce, HubSpot).

Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word).

Core Skills

Excellent communication, interpersonal, and negotiation skills.

Strong customer-centric approach and relationship management abilities.

Ability to analyze data and identify opportunities for growth.

Self-motivated, organized, and capable of working independently or in a team.

Adaptable to changing business priorities and deadlines.

Benefits

What We Offer

Competitive Salary with performance-based incentives.

Comprehensive Benefits , including health insurance and retirement plans.

Career Growth opportunities in a dynamic, fast-paced environment.

Collaborative Work Culture that values innovation and customer success.

Requirements

Required Qualifications Education : Bachelor’s degree in Business, Marketing, or related field. Experience : 1–3 years in Customer Service, Sales, or Account Management. Technical Skills : Proficiency in CRM software (e.g., Zoho CRM, Salesforce, HubSpot). Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word). Core Skills Excellent communication, interpersonal, and negotiation skills. Strong customer-centric approach and relationship management abilities. Ability to analyze data and identify opportunities for growth. Self-motivated, organized, and capable of working independently or in a team. Adaptable to changing business priorities and deadlines.