Salesforce Architect - Service Cloud / Contact Center

ConfidentialLucknow

30+ days ago

Job description

Role Expectations

Salesforce Service Cloud and Contact Center

Design and implement best-in-class Salesforce-based call center solutions
Optimize customer and agent experiences, workflows, and omnichannel processes using Salesforce tools such as Experience Cloud, Service Cloud, Voice, CPQ, BOTs, SMS, Online Sites, Order Management, Data Cloud, Einstein / Gen AI, and Unified Knowledge
Ensure seamless omnichannel, end-to-end customer and agent experience across the contact center

Leadership

Lead and mentor a team of Salesforce practitioners

Ensure alignment with Salesforce best practices and standards

Solution Design

Participate in pre-sales meetings and sales opportunities

Create scalable and client-aligned solutions, estimate effort, and present proposals

Lead requirements definition and solution design workshops

Map business requirements to functional / technical solutions using out-of-the-box and custom Salesforce features

Prepare solution blueprints and gap analysis

Project Delivery

Oversee the full lifecycle of Salesforce solution implementation

Guide business process design, system build, testing, and deployment

Validate technical depth and assign correct resources

Manage demos, UAT sessions, and ensure client satisfaction

Architect scalable, secure, and performance-driven solutions

Handle configurations, customizations, security models, and user setup

Manage documentation of data mapping, workflows, and process improvements

Lead Salesforce integration with external systems using APIs and middleware

Utilize Einstein / Gen AI for insights and automation

Industry Knowledge

Apply domain-specific expertise to build industry-relevant Salesforce solutions

Customize Salesforce to meet sectoral regulations and compliance needs

Stay informed on industry trends and leverage Salesforce Industry Cloud

Continuous Improvement and Innovation

Keep up with Salesforce releases and recommend upgrades or enhancements

Innovate and implement improvements for new and existing Salesforce environments

Deliver user training and ongoing client / team support

Documentation

Maintain detailed and updated documentation for solutions and implementations

Ensure proper knowledge transfer for long-term sustainability

Qualifications

7+ years of experience with Salesforce implementations

10+ years in enterprise software application delivery

Expertise in Salesforce Service Cloud and contact center design

Strong integration knowledge across systems and middleware

Industry experience in finance, healthcare, retail, tech, or other sectors

Experience with Salesforce Einstein and Gen AI features (preferred)

Education

Bachelor's degree in Computer Science, IT, or related field

Salesforce Certifications

Salesforce Administrator (required)

Salesforce Service Cloud (required)

Experience Cloud (preferred)

Data Cloud (preferred)

Architect-level certifications for Contact Center (preferred)

Soft Skills

Strong leadership and mentoring abilities

Excellent problem-solving and analytical thinking

Clear and effective communication and collaboration skills

Team-oriented mindset with attention to quality and detail

Experience working in Agile / Scrum environments

Skills Required

Salesforce Service Cloud, contact center architecture , Salesforce Cpq

Create a job alert for this search

Salesforce Architect • Lucknow

Related jobs

Promoted

Salesforce System Engineer

DeltekLucknow, IN

Shift Timings : 6 pm to 3 am IST.We’re looking for a Salesforce System Engineer I–II who thrives in a fast-paced, collaborative environment and can work independently with minimal supervision.This ...Show moreLast updated: 1 day ago

Promoted

Sr. Salesforce Functional Consultant

FEXLE Services Private LimitedLucknow, IN

Salesforce Functional Consultant.Knowledge of Salesforce Admin & CPQ.FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helpin...Show moreLast updated: 30+ days ago

Promoted

Salesforce Developer

Rrootshell Technologiiss Pvt Ltdlucknow, uttar pradesh, in

Rrootshell Technologiiss Pvt Ltd.We are HIRING for #Salesforce Developer.This is for FULL -TIME role and Work From Home Opportunity. Hands on experience in Salesforce Development.Design, develop, an...Show moreLast updated: 12 days ago

Promoted
New!

Cloud Architect

Vagaro Technologieslucknow, uttar pradesh, in

Lead the cloud architecture design and implementation across multiple Azure environments, ensuring scalability, performance, cost efficiency, and compliance. Responsible for defining best practices,...Show moreLast updated: 22 hours ago

Promoted

Senior Salesforce Developer

InfoBeansLucknow, IN

There is 2 roles for Senior SFDC Detailed JD is mentioned below.Senior Salesforce Developer with CPQ.Senior Salesforce Developer with LWC & Integration from Pricing tool to Salesforce.Role 1 (Sales...Show moreLast updated: 1 day ago

Promoted

SAP Basis Cloud architect Advisory

HCLTechlucknow, uttar pradesh, in

CAA (Cloud Architect Advisory).This is SAP Cloud Architect position which is elevated role as per career progression / path for SAP Basis consultant. Architect’s primary role / responsibility is to pl...Show moreLast updated: 30+ days ago

Promoted

Salesforce Delivery Lead and Architect

Omni ReachLucknow, IN

Salesforce Delivery Manager & Technical Architect.Salesforce initiatives and build a best-in-class Salesforce practice within our organization. This role requires a strategic thinker and hands-on le...Show moreLast updated: 19 days ago

Promoted

Technical Architect – Salesforce Communications Cloud & Order Management

MindBrainLucknow, IN

We are seeking a high-performing Technical Architect who will lead the end-to-end architecture, design and delivery of complex order management and revenue-lifecycle solutions built on the Salesfor...Show moreLast updated: 1 day ago

Promoted

Cloud Architect

iVedha Inc.Lucknow, IN

Seeking a highly experienced Cloud Architect to design and oversee robust, scalable, and secure.Architect end-to-end cloud solutions (public, private, hybrid) with a focus on reliability, security,...Show moreLast updated: 30+ days ago

Promoted

Salesforce Marketing Cloud Architect - PAN India

Tata Consultancy Serviceslucknow, uttar pradesh, in

Salesforce Marketing Cloud for the engagements like implementation / Development for leading global clients and supported technical activities for the different modules / function areas.System Conf...Show moreLast updated: 30+ days ago

Promoted

Salesforce Architect

Indsafrilucknow, uttar pradesh, in

We’re open to part-time engagements.Chennai-based candidates will be prioritized for remote part-time opportunities.Sales Cloud, Service Cloud, Financial Services Cloud (FSC), Experience Cloud, and...Show moreLast updated: 1 day ago

Promoted

Salesforce Engineer

KLDiscoveryLucknow, IN

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Salesforce Engineer position. This person will join with oth...Show moreLast updated: 10 days ago

Promoted

Salesforce Developer- Contract

Gravity Infosolutions, Inc.Lucknow, IN

Salesforce Developer- Contract.Remote(Two days in a week at any of our offices at Pune / Blr / Mumbai).We are looking for an experienced Salesforce Developer with 5–8 years of hands-on expertise in Ape...Show moreLast updated: 30+ days ago

Promoted

Senior Salesforce Developer

Digitrix Software LLPLucknow, IN

Looking for a full time Senior Salesforce Developer to join the Sales Service and Corporate Engineering team.As a Senior Salesforce Engineer, you will be designing and developing the customized sol...Show moreLast updated: 30+ days ago

Promoted

Salesforce Education Cloud Architect-Contract

Gravity Infosolutions, Inc.Lucknow, IN

Role : Salesforce Education Cloud Architect.CRM solutions for higher education institutions.The role involves defining architecture, ensuring scalability, and aligning solutions with business goals....Show moreLast updated: 12 days ago

Promoted

Salesforce Data Cloud Consultant-Contract

Gravity Infosolutions, Inc.Lucknow, IN

Salesforce Data Cloud Consultant.Remote(Two days in a week at any of our offices at Pune / Blr / Mumbai).Lead customer data unification and identity resolution projects. Define comprehensive data strate...Show moreLast updated: 23 hours ago

Promoted
New!

Salesforce CPQ / Revenue cloud Developer

iO Associateslucknow, uttar pradesh, in

Salesforce CPQ Expert - Remote.We are supporting a rapidly scaling global organisation undergoing a major transformation across their revenue systems. As part of this next phase, we are looking for ...Show moreLast updated: 22 hours ago

Promoted

Salesforce Technical Architect - PAN India

Tata Consultancy Serviceslucknow, uttar pradesh, in

Bachelor’s degree in Computer Science or a related field.At least 10+ years of experience in a leading role in Salesforce projects, 3+ years of experience in designing and implementing Salesforce s...Show moreLast updated: 1 day ago