Customer Success Executive

Job Role : Manager, Client Services

Experience : 7+ Years

Location : Bangalore

Mode of work : Hybrid

Job Overview

Overseas, supervises and manages the operational aspects of ongoing projects and programs ensuring quality deliverables on time and within budget. Will ensure that all project work is completed in accordance with SOPs, policies and practices. Manage staff in accordance with organization policies and applicable regulations.

Essential Functions

• Create, track and report on project timelines
• Produce and distribute status, tracking and financial reports for internal and external team members and senior management.
• Coordinate with other project resources within and outside the organization.
• Responsibility for financial reporting on the project including tracking deliverables and invoicing
• Monitor and manage efforts of cross-functional project teams.
• Mentors Project Coordinators.
• Meet with team members on a regular basis regarding project tasks to ensure project milestones are met.
• Lead problem solving and resolution efforts.
• Develop and maintain internal databases and project plans.
• Maintain project management information and tracking systems.
• Participate in proposal development and sales / proposal presentations.
• Manage project budgets and approval of invoices.
• Produce and distribute reports and presentation materials.
• Assist in supporting staff development.
• May have supervisory responsibilities for Project Managers including professional development, and mentoring
• Establish goals that will increase Project Manager knowledge and skill levels
• Implement continuous improvement activities for assigned projects
• Develop and oversee maintenance of internal databases and project plans.
• Partner with other Project Managers to develop and implement process improvements
• Prepare and present project information at internal and external meetings.
• Ensure that work is conducted in compliance with standard processes, policies and procedures and meets project timeline metrics.
• Trains new project Coordinators on process and procedure.
• Sets performance expectations with direct reports.
• Assists Director with department resourcing.
• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work;
• appraising performance and guiding professional development;
• rewarding and disciplining employees;

addressing employee relations issues and resolving problems. Approve actions on hum resources matters.

Qualifications