Business Analysts (Order to Cash)

Summary :

The Business Analyst supports OTC foundation program by capturing, documenting, and analyzing business processes, data, policies and controls. The role ensures clarity and consistency in documenting the 'as-is' and 'to-be' states, supporting process simplification and standardization efforts through structured analysis

Key Responsibilities :

• Develop project charters and value case for the projects assigned
• Lead and manage projects aligned
• Work closely with SMEs to gather, analyze, and document current process flows, controls, and pain points
• Partner with external vendors, governance SME's, Service delivery, and cross functional teams
• Facilitate discovery workshops with process owners / key stakeholders to align on objectives and improvement areas
• Develop detailed process maps, Playbook, DTP's and governance documents as per GPO model & BPQMS standards
• Document definition of KPIs, metrics, and control standards for process measurement
• Support SME's in conducting gap analysis between current and desired future-state processes
• Identify opportunities for simplification, elimination of non-value activities, and harmonization.
• Perform risk and impact assessments for proposed changes
• Maintain documentation repositories and ensure traceability across process improvements
• Develop training material for new standardized processes

Skills & Experience :

#AditiIndia

# 25-23782

Skills Required

Business Process Modeling, aris, Visio