Business SME (Order to Cash)

Summary :

The Business SME provides deep Order to Cash process expertise to define, assess, and improve existing Order to Cash processes, policies, controls, and governance mechanisms. This role ensures that global standards are applied consistently across regions and markets, focusing on the simplification and standardization of end-to-end OTC business processes &mdashacross all Routes to Market (RTMs).

Key Responsibilities :

• Act as the primary process expert for designated OTC sub-processes (e.g., Order Management, Invoicing, Collections, Credit, Cash Application, Claims and Deductions
• Evaluate current processes to identify inconsistencies, inefficiencies, and control gaps
• Provide inputs in developing Project charters and evaluating value case
• Provide process and data inputs to Business analysts in developing standardized global process maps, policies, playbooks and DTPs as per GPO model & BPQMS standards
• Engagement with consultants to supply data, perspective, and additional process information as required
• Validate that process designs align with compliance, audit, and governance frameworks
• Partner with Business Analysts to translate business practices into globally consistent process standards
• Interface with Governance leads, Business analysts, external partners, Service delivery and other cross functional teams
• Support definition of performance metrics and governance mechanisms
• Facilitate workshops and discussions with regional and cross functional teams to ensure buy-in and adoption
• Support change management and knowledge-sharing sessions to embed process improvements
• Advise on change impacts of proposed changes and help mitigate risks
• Partner with Business analysts in developing user training documents and FAQ&rsquos

Skills & Experience :

#AditiIndia

# 25-23783