Tumbledry Solutions - Retail Sales & Store Operations Specialist

Description : About the Role

We are seeking a passionate and experienced Retail Sales and Store Operations Specialist to help create memorable in-store experiences, drive sales, and support the daily operations of our retail space.

This role is ideal for someone who thrives in customer-facing environments, understands the nuances of premium retail, and has a genuine love for helping people.

Key Responsibilities :

• Greet and assist customers with a warm, friendly, and engaging approach to deliver an outstanding shopping experience.
• Build product knowledge of duckduckbabys offerings and communicate features, benefits, and care instructions confidently.
• Meet or exceed individual and store-wide sales goals on a daily, weekly, and monthly basis.
• Drive revenue by upselling, cross-selling, and suggesting add-ons based on customer needs and shopping behavior.
• Convert foot traffic into sales through personalized customer engagement and thoughtful product recommendations.
• Maintain a visually appealing store by keeping shelves well-stocked, clean, and organized in accordance with merchandising standards.
• Manage POS transactions, returns, exchanges, and customer complaints with professionalism and a solution-oriented mindset.
• Monitor and share customer feedback to help improve service and inform product decisions.
• Stay informed on industry trends, especially in the baby and parenting space, to offer relevant insights and product suggestions.
• Collaborate with store leadership to ensure smooth daily operations and contribute to team success.

Qualifications & Requirements :

(ref : iimjobs.com)