Help Desk Engineer – L1

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description :

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities :

Assign and manage support tickets using a ticketing system

Provide first-level IT support for :

Servers, firewalls, desktops, laptops, and peripherals

Network connections, printers, and Microsoft Office applications

Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools

Perform system administration and basic troubleshooting for Windows OS and applications

Linux server administration and troubleshooting (preferred but not mandatory)

Escalate unresolved issues to next-level support or hardware vendors

Handle other ad-hoc IT support tasks as needed

Requirements :

Degree in Computer Science, Information Technology, or a related field

Hands-on experience with ticketing tools and remote support software

Prior experience in a helpdesk or technical support role is advantageous

Strong problem-solving skills and the ability to work independently

Good verbal and written communication skills in English

Preferred Candidate Profile :

Based in Kollam

Self-driven with a customer-focused mindset

Comfortable working with international teams across time zones

Urgent Requirement, immediate joiners preferred