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Service Desk Solutions

Service Desk Solutions

Anicalls (Pty) Ltdhyderabad, India
12 hours ago
Job description
  • 1+ years experience in a helpdesk environment, specifically Tier l Help Desk
  • 1+ years experience providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • 1+ years experience responding to and triage queries via email and over the phone
  • Enable and troubleshoot user accounts in multiple technical environments
  • Reset user password and provide BitLocker key recovery
  • Remotely install software and troubleshoot hardware and software issues
  • Provision user accounts; provide access to share drives, distribution lists, and group mailboxes
  • Update Tickets in Remedy with information from both end-users, other support teams, and
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    Service Desk • hyderabad, India

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