Front Office Manager

About the Role

The Front Office Manager will oversee the daily operations of the front desk, ensuring that all guests receive outstanding service and support. This role is crucial in maintaining the hotel's reputation for excellence.

Responsibilities

Manage front office operations and staff.

Ensure guest satisfaction and handle complaints effectively.

Coordinate with other departments to ensure smooth operations.

Monitor and manage room inventory and reservations.

Train and develop front office staff.

Required Skills

Excellent communication and interpersonal skills.

Strong leadership and team management abilities.

Proficient in hotel management software.

Preferred Skills

Multilingual abilities.

Experience in luxury hotel environments.