Founder's Office - Customer Success Operations

Title : Customer Success Operations Manager

Location : In Office, Bangalore

Type : Full-Time

About Unifize :

At Unifize , we are revolutionizing the way life science and manufacturing companies manage processes and communication to innovate. Our eQMS SaaS platform accelerates product development and process innovation.

In a world where changing regulatory environments, market competition, customer demands, and technological advancements are constants, Unifize provides the solution to overcome both internal and external constraints that hinder progress.

Please review our extensive case studies and testimonials from customers, who talk about how Unifize is differentiated in the following four key areas :

• No code process builder
• Intuitive, chat-based collaboration
• Low-code automation
• Artificial Intelligence

You should also check out our medical device landing page as well, including the overview video, to get a sense of what we do.

Role Overview

We are seeking a Founders’ Office - Customer Success Operations to establish and lead the foundation of our Customer Success (CS) operations. This role will be critical in designing scalable processes, ensuring clean and reliable data, generating meaningful insights through metrics, and executing structured business reviews like QBRs (Quarterly Business Reviews) and MBRs (Monthly Business Reviews).

If you’re someone who thrives on operational excellence, enjoys solving problems through structured thinking, and wants to enable CS teams to be more impactful, we’d love to hear from you.

Key Responsibilities

Who You Are

Why Join Unifize?