Intertec Systems - Service Delivery Manager
Intertec SystemsBangalore, India2 days ago
Job descriptionOversee the end-to-end delivery of Microsoft Dynamics 365 solutions, ensuring projects are completed on time, within scope, and budget. Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to track service quality and client satisfaction. Continuously monitor and improve delivery processes to optimize efficiency and performance. Lead cross-functional teams, including project managers, consultants, developers, and support staff, to deliver Dynamics 365 solutions. Provide guidance, mentorship, and performance management for team members to achieve high standards of service. Coordinate resource allocation and resolve conflicts to meet project and support goals. Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met. Conduct regular client reviews, addressing concerns, gathering feedback, and identifying opportunities for additional services or solutions. Act as a trusted advisor by understanding the clients business processes and providing strategic recommendations. Oversee project planning, scheduling, and execution, ensuring alignment with business objectives. Identify potential risks and develop mitigation plans to address them proactively. Ensure proper documentation of project progress, changes, and final outcomes. Stay updated with the latest Dynamics 365 features, updates, and industry best practices. Collaborate with technical teams to ensure the solution architecture aligns with the clients business requirements. Drive innovation by recommending new features or enhancements to existing systems. Manage project budgets, monitor costs, and ensure financial performance aligns with expectations. Prepare financial reports and forecasts for senior management and PMI CAPM or PMP PRINCE 2 Foundation or Practitioner SKILLS / COMPETENCIES : 10+ years of experience in IT service delivery or project management, with at least 8 years managing Microsoft Dynamics 365 implementations or support. Demonstrated expertise in Dynamics 365 modules ( Sales, Marketing, Customer Service, Finance, Supply Chain). Proven track record of managing enterprise-level clients and delivering complex IT projects. Project Control Tools Risk Management Microsoft Project Schedule Management Visio Project Planning tools. Risk Management tools.
Skills :
- Customer Relationship Management (CRM), Azure, Microsoft Dynamics, Power Platform, ERP, Oracle Fusion, ebusiness suite, EPICOR,
JOB TITLE : Service Delivery Manager - MBA
JOB PURPOSE : To Manage Dynamics 365 finance and operations Implementation and Support
QUALIFICATION : : 10 -14 Years
CERTIFICATIONS : MANDATORY (CAPM / PMP / PRINCE2); DESIRABLE (AGILE, SCRUM)
MANDATORY TRAININGS ATTENDED : Risk Management, EPM, Project Planners, ITSM
REPORTING TO : Director
Key (INCLUDES TASKS AND AUTHORITIES) :
Service Delivery Management :
Team Leadership And Coordination :
Client Relationship Management :
Project And Risk Management :
Technical Expertise :
Financial Management :
Strong Knowledge on :
(ref : iimjobs.com)
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Service Delivery Manager • Bangalore, India
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