Manager, Information Technology - Infrastructure and Technology Services

This job is with Coca-Cola, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Purpose and Growth Culture :

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Please note : This is an individual contributor role.

This lead technical role manages the efficient delivery and support of IT services at Coca-Cola manufacturing facilities in multiple locations and time zones regionally. Responsible for leading the Client Services team, supporting technology and end-users in multiple locations within a region. Partners with business leadership, provides counsel on Information Technology related issues and initiatives. Partners with fellow IT teams in pursuit of implementing standard IT solutions. Ensures compliance with cybersecurity requirements and all other established operating and emerging technology standards, practices, and procedures

Key Responsibilities :

Lead Client Services team to ensure IT excellence and operational efficiency in multiple locations within a region or OU

Develop and maintain standards, guidelines, and operational procedures for the team

Collaborate with Regional Delivery Centers to provide IT solutions to manufacturing requirements within a region or OU

Serve as an escalation point for IT-related issues within a region or OU

Provide leadership and IT support for multiple locations and projects

Ensure adherence to lifecycle management plans, asset management standards, and policies

Contribute to shareholder value by eliminating waste and improving operational efficiency

Manage and report on vendor relationships and service provider performance, ensuring compliance with SLAs and agreements

Develop reporting processes and analyze insights on IT issues, MS Dynamics queues, SLAs, and trends impacting the business and manufacturing IT

Manage OPEX & CAPEX budgets

Oversee the management of local IT contracts for multiple locations

Manage IT license optimization, compliance, and renewal for multiple locations

Promote cultural and ethical values by modeling and coaching for employee commitment and engagement

Develop and adapt skill set as business and technology evolve

Serve as technical resource for IT / OT initiatives

Support IT infrastructure for DR and BCP initiatives

Partner with business and leadership in region; identify opportunities for process improvement in line with IT and security standards

Collaborate with other Client Services Managers to define and implement shared goals and Manufacturing IT standards

Liaise with Infrastructure Support Leads to maintain a secure, efficient server infrastructure within your regional or organizational unit

Comply with Information Risk management procedures including IT audit requirements, Disaster Recovery Procedure and IT Business Continuity Plan, Information Protection Policy, AUP communication, etc.

Complying with procurement policy requirements and chart of authority approvals.

Basic Requirements

Full English proficiency is a must!

Bachelor's degree or equivalent experience

Extensive (5+ years') experience working in Information Technology.

Bottler or manufacturing experience strongly preferred

Functional Skills :

Experience in developing and executing IT solutions to complex business problems

Experience in leading a team, motivating others, and driving results in a cross-functional environment

Demonstrated competency in the following areas :

PC & Deskside Support - Microsoft and Apple OS, RDP, VDI

O365 and Microsoft Office Suite including email, Word, Excel, PowerPoint, and Teams

Output Management - MFP, secure print, label, and network printers

TCP / IP, LAN / WAN connectivity and Network Infrastructure

Manufacturing Application Knowledge

Project Deployment & Management

Vendor Management

Advanced analytical and problem-solving skills

Structured, organized, pragmatic, practical, and hands-on work style; independent decision-making ability

Excellent verbal and written communication skills, with the ability to adjust based on the audience, comfortable in communicating with individuals at all levels of the organization

Advanced diplomatic and negotiation skills

Action-oriented and results driven

Leadership Behaviors :

Be the Role Model

Make courageous choices, foster innovation, thrive in ambiguity

Set the Agenda

Envision the future, act as a change agent, apply an enterprise mindset

Help People Be Their Best Selves

Influence across the network, build inclusion, develop talent