Key Responsibilities :
Pre-Sales & Solutioning :
- Lead the response to RFIs / RFPs, including solution architecture, proposal writing, and estimation (man-days, licensing, etc.).
- Collaborate with sales teams to shape go-to-market offerings and customer engagements.
- Present solutions to internal and external stakeholders, highlighting business value and technical feasibility.
Delivery Leadership :
Lead the design and delivery of large-scale, multi-country Dynamics 365 CE implementations across various industries.Serve as the Subject Matter Expert (SME) for Dynamics CE, including Power Platform (PowerApps, Power Automate, Power BI).Guide and review system design, configurations, custom development, and integration with third-party systems.Technical & Functional Expertise :
Drive adoption of out-of-the-box features to reduce customizations and enhance scalability.Stay current with new Dynamics 365 features, platform updates, and industry trends.Provide architectural guidance on solutioning using Dataverse, Power Platform, Azure integrations, and Common Data Model.Domain-Specific Responsibilities :
Leverage domain knowledge to design aviation industry-specific implementations using Dynamics 365 CE.Collaborate with product and industry teams to develop reusable assets and templates.Team Leadership & Collaboration :
Lead cross-functional delivery teams, mentor consultants, and ensure high standards in implementation.Collaborate with client stakeholders, developers, and architects to ensure alignment with business goals and technical vision.Required Skills & Qualifications :
10+ years of experience in Microsoft Dynamics 365 CE (CRM) solution architecture and implementation.Minimum of 7 to 8 full-cycle Dynamics 365 CE implementations, including multi-country rollouts.Deep knowledge of :
Dynamics 365 Sales, Customer Service, Field Service, and Marketing modulesPower Platform : Power Apps, Power Automate, Power BIDynamics 365 Customizations (Workflows, Plugins, Business Rules)Integration with external systems via Azure Services / APIs / Logic Apps / Custom ConnectorsExperience in preparing technical and functional design documents, data models, and architecture blueprints.Proven track record in pre-sales, including proposal writing, estimation, SOW creation, and client presentations.Strong understanding of Dataverse, Security Model, Solution Packaging, and Application Lifecycle Management (ALM) in D365 CE.Ability to balance technical depth with business communication and stakeholder management.Experience in the aviation domain is a strong plus.Preferred Certifications :
Microsoft Certified : Dynamics 365 + Power Platform Solution Architect ExpertMicrosoft Certified : Dynamics 365 Customer Engagement Functional Consultant AssociateAzure Fundamentals / Azure Architect certifications (nice to have)(ref : hirist.tech)