Xeno - Solution Architect - DynaTrace

Key Responsibilities :

Solution Design & Implementation :

• Design service desk architectures for infrastructure and applications.
• Develop logging frameworks for effective data collection and analysis.
• Ensure successful deployment and integration of solutions across client environments (on-premise and Evaluation & Integration :
• Assess, recommend, and implement monitoring, logging, and event management tools.
• Integrate new tools with existing systems and networks for unified & Leadership :
• Work closely with DevOps, Product, Support, and Security teams to deliver cohesive monitoring strategies.
• Lead project delivery, ensuring governance and compliance.
• Mentor junior engineers and guide cross-functional & Best Practices :
• Create and maintain delivery documentation, architectural diagrams, and standard operating procedures.
• Establish best practices for monitoring and service desk Engagement & Training :
• Conduct SRS workshops and technical training for partners and customers.
• Act as a trusted technical advisor, aligning solutions with business Skills & Qualifications :
• Proven experience with monitoring & service desk tools such as ManageEngine, Broadcom,

Microfocus, Dynatrace, Grafana, ELK Stack, TrueSight, ServiceNow, Kibana, Zoho Service Desk.

(ref : hirist.tech)