Director - Retirement Services, One SBS India Portfolio

About the job

Job Title : Director - Retirement Services, One SBS India Portfolio

Location : Hyderabad

Eligibility Criteria :

• Must have at least 24+ months of experience in the current role or grade.
• If applying laterally, need to have at least 12 months of experience in your present role / grade.
• Strong communication skills (oral and written) are required.
• Working knowledge of payroll and benefits administration is highly preferred.
• RPF or FPC / CPP certification is preferred.
• Proven strong leadership and business skills.
• Excellent interpersonal, conflict management, and mentoring skills.
• Effective time management, organizational, and planning skills.
• Demonstrates behavior that aligns with the values of the organization.
• Current Supervisor approval required; should not have been on a Performance Improvement Plan (PIP) or issued a Warning in the last 12 months.

Overview & Scope :

The Director will develop and lead day-to-day operations of key strategic Retirement Services teams within the One SBS India portfolio. This role is critical for scaling processes to enhance the scope and quality of services while improving operating costs and margins. The Director is responsible for all aspects of daily operations, including driving strong associate and client engagement, ensuring operational excellence through KRA / SLA adherence, and fostering a culture of innovation and continuous improvement.

Managerial Responsibilities :

Individual Skill Set :

Skills Required

Operational Excellence, Performance Improvement, retirement services, Customer Engagement