Director-Compliance, US Retirement

About Client :

A leading US Retirement service organization

Responsibilities :

• Develop, Maintain and Revise daily production reports, SLA and Metrics in the Compliance function.
• Plan and organize workflows in order to meet operational service commitments.
• Develop professional relationships with internal teams to help support our teams and our clients.
• Develop staffing strategies for appropriate allocation of resources to meet business needs and operational service commitments / objectives.
• Work with peers in the senior management team to identify global issues and opportunities for improvement, make recommendations for
• Motivate, lead, and support leadership team and associates to provide excellent associate direction.
• Establish and manage team deliverables, ensuring that quality and production service level objectives are consistently met or exceeded.
• Responsible for providing leadership and staff with constant feedback on performance and areas of improvement; this includes conducting annual performance reviews.
• Escalate awareness broad across appropriate team s issues requiring resolution; partner with internal departments to deliver timely resolution.
• Actively seek out ways to improve associate satisfaction and deliver results.

Requirements :