SDM-Life & Annuity Domain (Hyderabad)-10 Yrs

Job Description

We are looking for an experienced Service Delivery Manager (SDM) to oversee operations and client delivery in the Life & Annuity (L&A) insurance domain . The ideal candidate will have strong expertise in managing large-scale delivery teams, stakeholder management, client governance, and driving operational excellence across multiple processes including policy administration, claims, underwriting, billing, new business, and customer servicing.

Key Responsibilities :

Own end-to-end service delivery for Life & Annuity accounts, ensuring compliance with SLAs, KPIs, and client expectations.

Act as the single point of contact (SPOC) for client stakeholders on delivery performance, escalations, and governance.

Drive process optimization, automation, and continuous improvement initiatives to enhance service quality and efficiency.

Lead and mentor cross-functional teams including operations, quality, training, and transition teams .

Conduct regular governance meetings, business reviews, and reporting with clients and leadership.

Manage delivery budgets, resource allocation, capacity planning, and operational risk.

Ensure compliance with regulatory requirements (NAIC, SOX, HIPAA, GDPR, etc.) applicable to Life & Annuity insurance operations.

Support transitions / migrations, client onboarding, and new project implementations .

Partner with technology teams to implement digital tools, workflow automation, and analytics solutions in the L&A domain.

Requirements

Bachelor’s / Master’s degree in Business, Finance, Insurance, or related field.

10+ years of experience in Insurance BPO / KPO / Operations with at least 5+ years in a Service Delivery Manager or equivalent role .

Strong domain expertise in Life Insurance, Annuities, Policy Servicing, Claims, Underwriting, Billing, and New Business .

Proven ability to manage large global teams (100+ FTEs) and multiple client accounts.

Excellent stakeholder management, governance, and client relationship skills .

Strong knowledge of transition management, operational risk, and compliance controls .

Familiarity with insurance platforms (e.g., LifePro, WMA, Vantage, Ingenium, ALIP, etc.) is a plus.

Strong analytical, problem-solving, and decision-making skills.

Exceptional communication, leadership, and negotiation abilities.

Preferred Qualifications

Experience with digital transformation initiatives in the insurance sector.

Prior experience working in a global delivery model or with remote teams.

Benefits

Benefits

Competitive salary and performance-based incentives.

Professional development and growth opportunities.

A positive and collaborative work environment.

Requirements

Key Responsibilities : Own end-to-end service delivery for Life & Annuity accounts, ensuring compliance with SLAs, KPIs, and client expectations. Act as the single point of contact (SPOC) for client stakeholders on delivery performance, escalations, and governance. Drive process optimization, automation, and continuous improvement initiatives to enhance service quality and efficiency. Lead and mentor cross-functional teams including operations, quality, training, and transition teams. Conduct regular governance meetings, business reviews, and reporting with clients and leadership. Manage delivery budgets, resource allocation, capacity planning, and operational risk. Ensure compliance with regulatory requirements (NAIC, SOX, HIPAA, GDPR, etc.) applicable to Life & Annuity insurance operations. Support transitions / migrations, client onboarding, and new project implementations. Partner with technology teams to implement digital tools, workflow automation, and analytics solutions in the L&A domain. Requirements Bachelor’s / Master’s degree in Business, Finance, Insurance, or related field. 10+ years of experience in Insurance BPO / KPO / Operations with at least 5+ years in a Service Delivery Manager or equivalent role. Strong domain expertise in Life Insurance, Annuities, Policy Servicing, Claims, Underwriting, Billing, and New Business. Proven ability to manage large global teams (100+ FTEs) and multiple client accounts. Excellent stakeholder management, governance, and client relationship skills. Strong knowledge of transition management, operational risk, and compliance controls. Familiarity with insurance platforms (e.g., LifePro, WMA, Vantage, Ingenium, ALIP, etc.) is a plus. Strong analytical, problem-solving, and decision-making skills. Exceptional communication, leadership, and negotiation abilities. Preferred Qualifications Experience with digital transformation initiatives in the insurance sector. Prior experience working in a global delivery model or with remote teams. Benefits Benefits Competitive salary and performance-based incentives. Professional development and growth opportunities. A positive and collaborative work environment.