Finacle Helpdesk / EOD / BOD

Role-Finacle Helpdesk

Perform EOD / BOD activities

Key Responsibilities

• Major issues of Core Banking application Finacle.
• Responsibility of delivering END - to-END resolution and call closer process.
• Providing Navigational support for resolving the queries related to Cash Handling, Liabilities, Loans and Advances, Clearing and remittances issues on Finacle application.
• Providing voice call support to bank users.
• Handling Finacle CRM related issues
• Resolving Interest application issues for CASA, Loans, CC, OD, and TD accounts.
• Solving service calls and pending calls.
• Handling locker and Chargeman related issues
• Provide support to do EOD activities of all the Branches / SOLs.
• Report generations : - Daily report, Weekly report, Fortnight report, MIS report at month end along with graphical presentation.

Qualifications

BE / B.tech / MCA / MBA / BSc Computer - 60% and above.

Knowledge of ITIL business process.

Exp in banking domain.

Exp in Finacle 10x.

Role Proficiencies : 1. 2 to 4 years

2. Working Knowledge of Finacle 10x.

3. Work schedule 24 / 7 on rotational shifts.

4. Knowledge in SQL and basic language in linux / unix.

5. Basic knowledge in Finacle customization