Travel Experience Coordinator

Role Overview

We are seeking a highly skilled and experienced individual to join our team as a Travel Experience Coordinator. This is a remote position that requires excellent communication and customer service skills.

Key Responsibilities

• Process refund requests and resolve billing discrepancies in a timely manner.
• Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
• Provide recommendations for local attractions and activities to enhance guest experiences.
• Identify opportunities for improving reservation processes and guest satisfaction.
• Ensure adherence to established policies and procedures.

Required Skills and Qualifications

Benefits

The ideal candidate will have excellent English communication and interpersonal skills, voice clarity, fluency, and confidence handling US customers, and proficiency in Microsoft Office programs.