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Reservations Executive

Reservations Executive

The Raintree Hotelstamil nadu, tamil nadu, in
15 days ago
Job description
  • Knowing the entire Reservation System
  • Responsible for Hotel and Local Reservations and Reservation
  • Handling of correspondences, sorted-out letters, telexes, faxes, and cables which are checked already by the Front Office Manager.
  • Allocate daily tasks to Reservations staff.
  • Review reservations booked daily.
  • Review arrival report daily.
  • Responsible for the preparation of occupancy forecast.
  • Responsible for recording Company / Travel Agent Rates both in the system and correspondence file.
  • Liaise with the Sales Department in regards to occupancy, Rates Reservation Analysis
  • Identify Producing Accounts to ensure proper recognition by Reservation staff.
  • Knowledgeable in hotel and guest room facilities / services and ensures reservations agents are equally knowledgeable.
  • Responsible for various Production reports and supplies to each department concerned.
  • Monitoring Telephone manners and general performance of reservations staff daily.
  • Ensure special handling of repeat guests and very VIP guests.
  • Observe and ensure that proper telephone manners are maintained at all times
  • Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
  • Follows up on tentative bookings and updates reservation status
  • Reviews no-show and cancelled reservations and processes charges according to the hotel’s policy

    • Candidate with relevant experience in hotel industry preferred.

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    Executive • tamil nadu, tamil nadu, in

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