Urgent : Payroll Associate

Role : Functional Consultant - Payroll ( Indonesia or Philippine )

About Darwinbox :

Darwinbox is Asia's fastest-growing HR technology platform, designing the future of work by building the world's best HR tech, driven by a fierce focus on employee experience and customer success, and continuous, iterative innovation. We are the preferred choice of 1000+ global enterprises to manage their 4 million+ employees across 130+ countries.

Darwinbox's new-age HCM suite competes with local as well as global players in the enterprise technology space (such as SAP, Oracle, and Workday). The firm has acquired notable customers ranging from large conglomerates to unicorn start-ups : Nivea, Starbucks, DLF, JSW, Adani Group, Crisil, CRED, Vedanta, Mahindra, Glenmark, Gokongwei Group, Mitra Adiperkasa, EFS Facilities Management, VNG Corporation, and many more.

Our vision of building a world-class product company from Asia is backed by marquee global investors like Microsoft, Salesforce, Sequoia Capital, TCV, KKR, and Partners Group.

Job summary :

We are looking for a payroll associate or processors to join our growing Philippines Team. This person will be responsible for processing and validating client’s payroll correctly based on statutory regulations for the country.

What this role involves :

• Understand the clients’ requirements or issues and address them in a timely manner through the set channels.
• Collaborate with internal functional teams to determine suitable solutions to resolve issues and service gaps.
• Troubleshoot and guide clients on system navigation usage.
• Proactively stay up to date on product features and improvements
• Produce and maintain user guides, FAQs, videos, and webinar content on client’s requirements.
• Process payroll per client’s cut of dates, validate the outputs and provide the outputs to client per agreed timeline.
• Identify and communicate system issues to the technical teams for resolutions and support especially during payroll periods.

Minimum Qualifications :

Location -Hyderabad / Bangalore