Talent.com
This job offer is not available in your country.
Remote_HCLTech_SAP Basis_DCEM

Remote_HCLTech_SAP Basis_DCEM

HCLTechNagpur, Maharashtra, India
19 hours ago
Job type
  • Remote
Job description

SAP DCEM (Digital Customer Engagement Manager)

  • This is SAP Customer Engagement Manager position which is elevated role as per career progression / path for SAP Basis consultant who would like to become SDM / Account Manager / Service Manager in their career journey. Primary role / responsibility for this role is to understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.
  • dCEM is primary SPOC for RISE customers and will engage with customers on regular basis to provide guidance about their SAP Landscape functioning OR any maintenances (planned / unplanned)
  • DCEM team member works very closely with SAP IAE, CAA, TSM, CDM teams to ensure Customer has all necessary guidance, information needed for their SAP Landscape functioning & planning (Refer detailed Roles & Responsibilities below)
  • SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
  • This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
  • Since it is an Engagement Manager role so there is no expectation from the resource to perform any hands-on work.

Technical Skill Set required to perform above tasks :

  • Technical expertise in SAP Basis area with minimum of 8+ years of experience.
  • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and / or Delivery Program management).
  • Good understanding & hands-on experience required in S / 4 HANA Application & HANA database.
  • Experience in SAP Upgrade & Migration (OS / DB) is mandatory.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
  • Hands-on experience in any of hyper scaler (AWS / Azure / GCP) is needed.
  • Scope for the career

  • Have a scope of learning new technologies on SAP Products (S / 4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)
  • Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
  • Will gain exposure to all latest build architectures in one single place / position which will be valuable / useful in future. Generally this exposure is not available in any regular SAP Basis position.
  • Will not be assigned / dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.
  • Will rotate in different internal SAP DCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.)
  • Key tasks comprise the following :

  • Technical Architecture, Landscape issues / queries guidance to end customers.
  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Contributes to onboarding / transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrates the overall service / project delivery according to planned scope, budget, and milestones
  • Supports in de-escalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
  • Executes and supports problem management and continuous improvement
  • Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
  • Systematic and faster onboarding of associates : mandatory trainings documentation
  • Enable continuous delta KTs on new topics and refresher sessions.
  • Kind Note : If selected we need you to travel to Bengaluru / Noida HCL Office to complete onboarding. This Work from home at the moment.

    Create a job alert for this search

    Remote_HCLTech_SAP Basis_DCEM • Nagpur, Maharashtra, India

    Related jobs
    • Promoted
    • New!
    Senior SAP Basis Consultant

    Senior SAP Basis Consultant

    Diligent GlobalNagpur, IN
    Diligent Global - SAP Implementation is hiring SAP Basis resources for Hyderabad location with experience ranging for.Implementation , upgrade and migration in Basis. We prefer resource who can join...Show moreLast updated: 22 hours ago
    • Promoted
    Sap Basis

    Sap Basis

    HCLTechnagpur, maharashtra, in
    Exp : REX (SAP Basis, SAP HANA and S / 4 HANA skills,Migration / Upgrades & Experience on Any Cloud(AWS, MS Azure,GCP) -Good Comm Skill ,who can articulate (Moderate and above Average).Have a scope of...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    SAP Basis Consultant

    SAP Basis Consultant

    Tata TechnologiesIndia
    Basis consultant minimum 5+ years of experience : Knowledge in Oracle DB administration and Management Must be able perform system refresh activity / system copy , Oracle backup restore / recovery activ...Show moreLast updated: 19 hours ago
    SAP BASIS Consultant

    SAP BASIS Consultant

    MoxieIT Digital Pvt LtdIndia
    Quick Apply
    Job Description : We are looking for an experienced SAP Basis Consultant with strong technical expertise in SAP system admin...Show moreLast updated: 5 days ago
    • Promoted
    • New!
    Remote_HCLTech_SAP Basis_DCEM

    Remote_HCLTech_SAP Basis_DCEM

    HCLTechnagpur, maharashtra, in
    Remote
    SAP DCEM (Digital Customer Engagement Manager).This is SAP Customer Engagement Manager position which is elevated role as per career progression / path for SAP Basis consultant who would like to bec...Show moreLast updated: 21 hours ago
    • Promoted
    • New!
    ▷ (Only 24h Left) SAP Basis Consultant

    ▷ (Only 24h Left) SAP Basis Consultant

    ZettaMine Labs Pvt. Ltd.India
    Job Title : Application Developer – SAP BASIS Administration.Location : Hyderabad / Bangalore / Pune.Notice Period : Immediate Joiners. Experience Required : 4+ years in SAP BASIS Administration.We are look...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    SAP Basis SME

    SAP Basis SME

    Tata Consultancy ServicesIndia
    Strong understanding of SAP architecture and components.Experience with database management and performance tuning.Knowledge of operating systems such as.Show moreLast updated: 19 hours ago
    • Promoted
    SAP Basis Consultant

    SAP Basis Consultant

    Tata Consultancy ServicesIndia
    Experience : 7 - 12 years Location : Chennai / PAN India NP : Immediate to 30 days.Desired Competencies (Technical / Behavioral Competency) Must-Have Strong exposure on. SAP BASIS, HANA, NetWeaver, BA...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    SAP Basis Consultant

    SAP Basis Consultant

    DeloitteIndia
    Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Delo...Show moreLast updated: 19 hours ago
    • Promoted
    SAP Basis Consultant

    SAP Basis Consultant

    Numeric TechnologiesNagpur, IN
    Total years of experience - 8+ years.Please apply only if you are an immediate to 15 days joiner.There are 3 shifts, resources should be able to rotate based on need. Rotation will be every 2-3 mont...Show moreLast updated: 30+ days ago
    • Promoted
    SAP Basis Consultant

    SAP Basis Consultant

    KaarTechIndia
    Installation, configuration, and administration of SAP systems (ECC, S / 4HANA, BW, Solution Manager, etc.System upgrades, migrations, and conversion projects (including S / 4HANA upgrades) System moni...Show moreLast updated: 5 days ago
    • Promoted
    Sap Basis Netweaver Consultant

    Sap Basis Netweaver Consultant

    Tata Consultancy ServicesIndia
    JD for Basis L3 – Service Request Management • Expert knowledge of ECC 6.Installation, upgrade (release and version) and troubleshooting • Expert knowledge of client copies and system copies – both...Show moreLast updated: 12 days ago
    • Promoted
    SAP BASIS L3

    SAP BASIS L3

    Tata Consultancy ServicesIndia
    JD for Basis L3 – Service Request Management.Installation, upgrade (release and version) and troubleshooting • Expert knowledge of client copies and system copies – both performing the task and tro...Show moreLast updated: 28 days ago
    • Promoted
    • New!
    ▷ 15h Left! SAP BASIS L3

    ▷ 15h Left! SAP BASIS L3

    Tata Consultancy ServicesIndia
    Location : Bangalore &Hyderabad.JD for Basis L3 – Service Request Management.Installation, upgrade (release and version) and troubleshooting. Expert knowledge of client copies and system copies – bo...Show moreLast updated: 3 hours ago
    • Promoted
    • New!
    SAP Basis Technical Services Development

    SAP Basis Technical Services Development

    MAK Technologies LLCIndia
    Technical Services / Development Position Location : Bangalore, India Remote : Partly ( expectation is that candidate visits 4-5 days in a month during sprint ceremonies) Start Date : ASAP Duration : ...Show moreLast updated: 19 hours ago
    • Promoted
    SAP Basis Consultant

    SAP Basis Consultant

    Radiansys Inc.India
    Role : SAP Basis Consultant Location : Bangalore (Hybrid) Experience : 7+Years Relevant Long term Contract To Hire(C2H) Client : (Wipro). SAP Technology Expert is responsible for the design of the SAP T...Show moreLast updated: 30+ days ago
    • Promoted
    SAP Basis Manager / Architecture

    SAP Basis Manager / Architecture

    Mount Talent Consulting Pvt Ltd.India
    Must have skills : SAP Basis Administration (Manager / Senior Manager).About the Role As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the prim...Show moreLast updated: 29 days ago
    • Promoted
    • New!
    SAP Basis Consultant

    SAP Basis Consultant

    Sonata SoftwareIndia
    We are seeking a skilled SAP Basis Consultant with over 5 years of hands-on experience.The ideal candidate will have strong expertise in SAP Basis administration and a working knowledge of PI / PO an...Show moreLast updated: 19 hours ago
    • Promoted
    SAP Basis Consultant

    SAP Basis Consultant

    ZettaMine Labs Pvt. Ltd.India
    Application Developer – SAP BASIS Administration Location : .Hyderabad / Bangalore / Pune Notice Period : Immediate Joiners Experience Required : . Job Summary : We are looking for a skilled and motivated ex...Show moreLast updated: 30+ days ago
    • Promoted
    ▷ Urgent! SAP Basis Consultant

    ▷ Urgent! SAP Basis Consultant

    Tata Consultancy ServicesIndia
    SAP Systems : In-depth knowledge of SAP NetWeaver architecture and hands-on experience with SAP ECC, S / 4HANA, BW, Solution Manager, and Fiori. Database : Expertise in SAP HANA administration, includin...Show moreLast updated: 2 days ago