Cloud4C - Exchange Administrator - Office 365

About the job :

Relevant Expereince : 3 - 10 Years

Location : Hyderabad

Job Role : Exchange Administrator

We are looking for a skilled Exchange Administrator with expertise in managing both on-premises and cloud-based email environments to join our team.

This role involves providing L1 and L2 support, ensuring seamless operation and security of our Microsoft Exchange infrastructure.

Key Responsibilities :

• Exchange 2019 Administration : Oversee the management and support of the on-premises Microsoft Exchange 2019 environment, including database management, DAG (Database Availability Group) monitoring, and backup / restore operations.
• Perform regular health checks, monitor performance, and ensure the availability and reliability of the Exchange environment.
• Implement and maintain security protocols, such as configuring spam filters, email encryption, and transport rules.
• Apply patches, updates, and perform upgrades as necessary.
• Exchange Online Administration (Office 365) : Manage and support the Exchange Online environment within Office 365, handling user mailbox administration, distribution groups, and shared mailboxes.
• Configure and maintain hybrid Exchange environments, ensuring seamless mail flow and directory synchronization between on-premises Exchange and Exchange Online using Azure AD Connect.
• Monitor and troubleshoot mail flow issues and configure Exchange Online Protection (EOP) and Advanced Threat Protection (ATP) to secure the email infrastructure.
• Hybrid Environment Management : Support the hybrid configuration of Exchange, including managing connectors, ensuring proper federation, and troubleshooting hybrid mail flow issues.
• Participate in migration projects, assisting with the migration of mailboxes from on-premises Exchange to Exchange Online.
• Troubleshoot and resolve issues related to hybrid deployments to ensure minimal disruption to end users.
• User Support and Troubleshooting : Provide Level 2 support for escalated email-related issues from the help desk or end users, including problems with Outlook connectivity, mobile device access, and mail flow.
• Use diagnostic tools and logs to troubleshoot and resolve issues within both on-premises and online Exchange environments.
• Collaborate with L3 engineers or external vendors for complex issues requiring advanced expertise.
• Documentation and Reporting : Maintain accurate documentation of the Exchange environment, including configurations, processes, and procedures.
• Develop and maintain troubleshooting guides, knowledge base articles, and best practice documents for L1 and help desk teams.
• Generate and analyze reports on email usage, performance metrics, and security incidents.

Required Skills and Experience :

Preferred Certifications :

(ref : hirist.tech)