[Urgent] Application Engineer : Drive Train and Vehicle Mechanics

Who We Are

GT, a leading multi-physics CAE simulation software provider, develops a suite of integrated solutions that guides and accelerates the engineering transformation of today’s products in the transportation, power generation, and industrial equipment industries.

At Gamma Technologies, our people are the driving force behind our success. We are looking for Application Engineer : Drive Train & Vehicle Mechanics who shares our passion for authentic innovation, trusted partnerships, bold decisions and a relentless focus on customer success.

What You Will Do

You will assist our clients, get the most out of our software, and use the knowledge gained from these interactions to continuously enhance our software, we are searching for an experienced, imaginative, and bright application engineer to join our Mechanical Application Engineering Group.

We are particularly aiming to expand our Mechanical Application Engineering team. This team assists our clients in using our GT-SUITE software platform to simulate the operation of electric motors, pumps, and compressors as well as whole 3-D vehicle systems and vehicle powertrains.

• Evaluate and resolve technical support requests submitted via email, phone, or other channels.
• Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolution independently and with the engagement of DevOps teams.
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
• Serve as a customer advocate in shaping and driving the Drive Train &Vehicle Mechanics product roadmap, enhancements, and improvements; Conduct independent research aimed at designing and defining new software features and functionality.
• Facilitate customer trainings to ensure customer satisfaction and retention as well as maximum usage of our product.
• Identify trends and inefficiencies to enhance support processes and improve the user experience.
• Mentor, coach, and train new team members.
• Support of evaluation projects for potential new customers.
• Support of internal software development and validation of new models and features.
• Develop customer-tailored simulation workflows and methodologies using GT-SUITE.
• Participation in specialist conferences and working groups.

What You Will Bring

What we Can Offer You

We're an Equal Opportunity Employer, dedicated to creating an inclusive workplace for all.