Customer Service Representative

Company Name : Santacruz Telemarketing Pvt. Ltd.

Position Title : Voice Process Associate

Experience : 2 to 4 years

Shift Timing : Night Shift (US Shift Hours)

Location : Ahmedabad

Job Summary :

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities :

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications :

Preferred Attributes :

Benefits :