Associate Field Support Engineer II

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Field Support Engineer in a SCADA system is responsible for the maintenance and troubleshooting of SCADA hardware and software components at field / Customer sites. This role ensures reliable operation of the control and monitoring systems that manage critical infrastructure and industrial automation systems.

Your Impact

• AMC activities at Customer site
• Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient and professional manner according to contract maintenance and warrant.
• Document all customer interaction.
• Actively contributing ideas for better customer service and continuously improve the quality of service provided.
• Showing a passion for continued learning, staying abreast of new technology and trends.
• Work with other technical teams for the inputs and their support in day-to-day activities.

What You'll Need