Senior Salesforce Service Cloud Consultant

Job Title : Senior Salesforce Service Cloud Developer

Location : Hyderabad - Hybrid Role

Employment Type : Full-time

Work time : Support till 12 : 00am IST

About the Role

We are seeking a Senior Salesforce Service Cloud Developer to design, build, and optimize Salesforce Service Cloud solutions that enhance customer support efficiency and service delivery. The ideal candidate will have deep technical knowledge of Salesforce architecture, hands-on experience with Service Cloud functionalities, and a strong understanding of integration, automation, and customization best practices.

Key Responsibilities

• Design, develop, and implement Service Cloud solutions aligned with business requirements.
• Customize and configure Case Management, Omni-Channel, Knowledge Base, Email-to-Case, and Live Chat functionalities.
• Develop Apex classes, triggers, Lightning components (LWC / Aura), Flows , and Visualforce pages .
• Integrate Salesforce with external systems using REST / SOAP APIs and middleware tools.
• Work closely with business stakeholders, architects, and QA teams to translate requirements into scalable solutions.
• Manage system performance, troubleshoot issues, and optimize service processes for better efficiency.
• Maintain code quality and best practices through unit testing, CI / CD , and version control .
• Provide technical mentorship and perform code reviews for junior developers.
• Participate in system upgrades, patch releases, and Salesforce platform optimization.

Required Skills & Qualifications

Preferred Qualifications