Manager - Work Instruction [T500-21057]

About Delta Tech Hub :

Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.

KEY RESPONSIBILITIES :

• Responsible for operational leadership and supervision (including administrative duties) for a team within the Technical Instructions department. This team handles the overall development, authoring, and management of aircraft technical instructions (work cards and / or manuals) utilized to maintain and repair Delta’s fleet of aircraft.
• Responsible for work assignments, problem-solving, decision-making, customer support, and communications regarding the tactical and strategic execution of initiatives and objectives in relation to the technical instructions that are managed by this team.
• Must ensure compliance to FAA Regulations, Engineering documentation, and other substantiating data as outlined in the Technical Operation Policies & Procedures (TOPP) and departmental Standard Operating Procedures (SOP).
• Must have the ability to work closely with numerous departments including Maintenance Programs, Line Maintenance, Base Maintenance, Engine Maintenance, Quality Assurance, Quality Control, Engineering, Materials, Production Control, Supplier Operations and others.
• Must ensure that safety conscious behaviors are incorporated into all operational processes and procedures created by the group.

WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) :

Behavioral Competencies :

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) :