Lead CRM

We are looking for an experienced and customer-focused professional to join our team as a Customer Relationship Manager. As a Customer Relationship Manager, you will play a pivotal role in fostering positive relationships with our customers, ensuring their satisfaction, and driving customer loyalty. The ideal candidate should have a proven track record in customer relationship management, excellent communication skills, and a passion for delivering exceptional customer experiences.

Roles and Responsibilities :

1.   Customer Engagement :

• Build and maintain strong, positive relationships with customers through regular communication and engagement.
• Proactively reach out to customers to gather feedback and address concerns.

2.   Customer Satisfaction :

3.   Issue Resolution :

4.   Customer Retention :

5.   Communication :

6.   Documentation and Reporting :

Qualifications :

1. Master's degree in Business, Marketing, or a related field.

2. 8 to 15 years of experience in customer relationship management roles in which at least 6 years in team handling is mandatory.

3. Proven track record of successfully managing and retaining customer accounts.

4. Excellent verbal and written communication skills.

5. Ability to communicate effectively with customers and internal teams.

6. Strong problem-solving skills with the ability to address customer issues and find satisfactory solutions.

7. Empathetic and customer-focused approach in understanding and addressing customer needs.

8. Proficiency in using Customer Relationship Management (CRM) software.

Skills Required

CRM Strategy, zoho crm, issue resolution