Talent.com
Managed Services Specialist

Managed Services Specialist

ConfidentialMumbai, India
30+ days ago
Job description

Managed Services Pre-Sales Specialist

Department : Cloud Presales Location : Mumbai / Chennai / Bangalore

Job Purpose

To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains. This role involves understanding customer requirements, designing tailored service solutions, preparing proposals, and supporting the sales team in winning business. The Managed Services Pre-Sales Specialist bridges technical delivery teams and enterprise customers, ensuring competitive, cost-effective solutions aligned with business outcomes.

Key Responsibilities

Customer Engagement & Requirement Gathering

  • Engage with enterprise customers to assess their infrastructure, cloud, and managed services needs.
  • Conduct discovery workshops to translate business requirements into technical and service solutions.

Solution Design & Proposal Support

  • Design managed services solutions covering infrastructure management, cloud operations, security, backup / DR, SOC / NOC, and compliance frameworks.
  • Prepare solution proposals, Statements of Work (SOWs), RFP / RFI responses, and presentations in partnership with solution architects and delivery teams.
  • Customize service catalog offerings to customer needs, including SLAs, KPIs, and pricing models.

    • Pre-Sales Collaboration

  • Partner with sales teams to position Managed Services offerings for enterprise and government clients.
  • Deliver demos, Proof of Concepts (PoCs), and presentations demonstrating service capabilities (monitoring, automation, AIOps, FinOps, SOC).
  • Collaborate with OEMs and partners to integrate their solutions into the service portfolio.

    • Commercials & Pricing

  • Work with finance and delivery teams to develop cost models, pricing strategies, and business cases.
  • Support contract negotiations by emphasizing value differentiation, compliance, and ROI.

    • Governance & Handover

  • Ensure smooth transition from pre-sales to delivery teams with clear handover plans.
  • Provide feedback for service portfolio enhancements based on market and customer insights.

    • Qualifications & Experience

    Educational Qualifications

  • BE / B-Tech or equivalent degree in Computer Science, Electronics & Communication, or related field.

    • Relevant Experience

  • 812 years in IT / Cloud services, with 3–5 years in Managed Services pre-sales or solution consulting.

    • Technical Knowledge

  • Broad understanding of cloud platforms (AWS, Azure, GCP, VMware, OpenStack) and data centre services.
  • Familiarity with managed security (SOC, SIEM, EDR, NDR), backup / disaster recovery, ITSM, observability, and automation tools.
  • Knowledge of hybrid / multi-cloud operations and compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).

    • Pre-Sales Expertise

  • Strong skills in proposal writing, RFP / RFI responses, solution costing, and service scoping.
  • Ability to communicate the business value of managed services to CXO-level stakeholders.

    • Certifications (Preferred)

  • ITIL v4
  • Cloud certifications (AWS, Azure, GCP)
  • PMP or sales-related certifications

    • Soft Skills

  • Excellent presentation, communication, and stakeholder management abilities.
  • Strong influencing skills to engage both technical and business decision-makers.

    • Skills Required

    VMware, Backup, Itsm, Iso, Soc, Disaster Recovery, Openstack, Automation Tools, Gcp, EDR, Managed Security, Siem, Rbi, Sebi, Azure, Aws

    Create a job alert for this search

    Service Specialist • Mumbai, India

    Related jobs
    • Promoted
    Contractor Management Specialist

    Contractor Management Specialist

    ConfidentialMumbai
    Contractor Management Specialist.We are seeking a highly experienced Contractor Management Specialist with expertise in managing contractors, procurement, and supply chain functions.The ideal candi...Show moreLast updated: 30+ days ago
    • Promoted
    Client Services Manager

    Client Services Manager

    ConfidentialMumbai, India
    At Artex, we defy convention and reimagine the possibilities of risk management.Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking shapes the future.As...Show moreLast updated: 30+ days ago
    • Promoted
    Configuration Management Specialist

    Configuration Management Specialist

    PeoplePlusTech Inc.Thane, IN
    Hardware Asset Management & CMDB Specialist.Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,. We are looking for an experienced.Hardware...Show moreLast updated: 1 day ago
    • Promoted
    Director Managed Services

    Director Managed Services

    ConfidentialMumbai, India
    Provide leadership to large team with overall responsibility for client service delivery.Prior experience in outsourcing sector in share service, industry preferred. Effectively liaise with internal...Show moreLast updated: 5 days ago
    • Promoted
    Managed Services Specialist

    Managed Services Specialist

    T&M Services Consulting Pvt Ltdmumbai, maharashtra, in
    Managed Services Pre-Sales Specialist.To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains.This role involves unders...Show moreLast updated: 20 days ago
    • Promoted
    Service Specialist -Completions

    Service Specialist -Completions

    ConfidentialMumbai, India
    We are looking for the right people — people who want to innovate, achieve, grow and lead.We attract and retain the best talent by investing in our employees and empowering them to develop themselv...Show moreLast updated: 5 days ago
    Production Services Specialist

    Production Services Specialist

    Extreme ReachMumbai, MH, IN
    Quick Apply
    As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.To assist cli...Show moreLast updated: 30+ days ago
    • Promoted
    Managed Services Consultant

    Managed Services Consultant

    ConfidentialMumbai, India
    Position : Managed Services Consultant.Educational Qualification : Bachelor's Degree in IT / Computer Education or similar field. About GoldenSource ( https : / / www.GoldenSource International is a fast ...Show moreLast updated: 5 days ago
    • Promoted
    Technical Services Manager

    Technical Services Manager

    GenScriptThane, IN
    Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Associate Managed Services Operations Specialist

    Senior Associate Managed Services Operations Specialist

    ConfidentialMumbai, India
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 30+ days ago
    • Promoted
    BDM - ITAM Services

    BDM - ITAM Services

    SoftwareOneMumbai
    SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize thei...Show moreLast updated: 30+ days ago
    • Promoted
    Client Service Specialist

    Client Service Specialist

    Ohm Dovetail Capital Private LimitedMumbai, Maharashtra, India
    We are seeking a highly skilled and experienced Client Service Manager to join our team.The successful candidate will provide exceptional service, support, and solutions to our top clients in the f...Show moreLast updated: 22 days ago
    • Promoted
    • New!
    Security Technical Services Systems Integration Specialist

    Security Technical Services Systems Integration Specialist

    ConfidentialMumbai, India
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 13 hours ago
    • Promoted
    Presales Specialist - IT Infra Managed services

    Presales Specialist - IT Infra Managed services

    Inspirisys Solutions Limited (a CAC Holdings Group Company)Mumbai Metropolitan Region, India, India
    Keep abreast on Technology trends and market needs around IT Services.Package new offerings to complement the current offerings portfolio. Assess the current offerings portfolio and repackage for be...Show moreLast updated: 23 days ago
    • Promoted
    Technical Services Manager

    Technical Services Manager

    WACKERMumbai Metropolitan Region, India, India
    The Technical Service Manager will provide comprehensive technical support across.Coating, Packaging, Carpet, and Adhesive segments. The hired incumbent will drive customer solutions, support sales,...Show moreLast updated: 30+ days ago
    • Promoted
    Director - Services

    Director - Services

    ConfidentialMumbai, India
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 5 days ago
    • Promoted
    Manager - Professional Services

    Manager - Professional Services

    BQE Softwaremumbai, maharashtra, in
    We are seeking an experienced professional to join us as.Manager – Professional Services.The ideal candidate to be a strong people manager with hands-on expertise in solution delivery, while also d...Show moreLast updated: 23 days ago
    • Promoted
    Professional Services Consultant

    Professional Services Consultant

    TrantorNavi Mumbai, Maharashtra, India
    About the Opportunity As a Professional Services Consultant (PSC) you will provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products.You ...Show moreLast updated: 1 day ago