Associate Business Growth Specialist

Job Overview

We are seeking an exceptional Associate Solutions Manager to drive customer success and growth by managing a portfolio of business, ensuring project delivery excellence, identifying cross-sell and upsell opportunities, and creating innovative solutions.

About the Role

The successful candidate will be responsible for building and nurturing relationships with key stakeholders, monitoring account-level margins for profitability, and collaborating with technical teams to ensure alignment between customer needs and business objectives.

Key Responsibilities

• Develop and execute strategies to retain and expand customer relationships.
• Manage projects to ensure timely and successful delivery, meeting customer satisfaction metrics.
• Analyze customer organizations to uncover new personas and decision-makers.
• Conduct discovery calls with prospects to identify new use cases and solutions.
• Develop tailored solutions that address customer pain points and industry trends.
• Pull in relevant teams to deliver comprehensive solutions that meet customer expectations.
• Act as the customer's voice within the organization, ensuring all teams are aligned to deliver exceptional customer experience.
• Collaborate with subject matter experts to ensure smooth project execution and maintain quality standards.
• Set up account structures to incorporate various functions and ensure comprehensive solutions are delivered to customers.