Operations Executive

HARMAN's engineers and designers are creative, purposeful and agile. As part of this team, you'll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.A Career at HARMANAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.Introduction : A Career at HARMAN AutomotiveWe're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.Engineer audio systems and integrated technology platforms that augment the driving experience.Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.Advance in-vehicle infotainment, safety, efficiency, and enjoymentAbout the RoleHarman Automotive Services is looking for a Manager – Business Operations to join the Business Operations team. As a member of the Business Operations team, you would be involved in the day-to-day operations of the Automotive Services business to improve efficiency. In this role you would be collaborating with the Engineering Delivery, Sales, Presales, Finance, HR, and Talent Acquisition teams to participate in activities required for the smooth functioning of the overall business. What You Will DoParticipate in review / governance calls to close open actions and blockers for seamless execution of Business Operations. Eventually lead Business Operations Review calls with the Business Operations team tracking crucial KPIs.Ensuring data processing, management, and hygiene and understanding the importance of managing a multi-tool, multi-source data gathering and information extraction system.Understand and closely monitor Organizational, Business, and function specific goals to impact overall Operational Governance.Work closely with Sales, Presales, Strategy, and Partnerships teams to keep a tab on the sales pipeline, current pursuits, and demand planning for new businesses.Work closely with Finance, Business Leads and Engineering Delivery teams to influence profitability metrics and plan ramp-ups, ramp-downs, and workforce additions and regional expansions.Partner with supporting functions (Finance, HR, TA) and provides reporting data for making key decisions.Regular sync-ups, present data efficiently using various dashboards, with business stakeholders to help them take decisions and actions for profitable business and growth.Managing the overall Workforce along with other members of the team and tracking the efficiency based on business KPIs to ensure resource optimization and operational efficiency.Accountable for executing and owning Workforce Management processes using tools / system adapted by Harman.Follow up and ensure key steps in business processes are actioned on time and within SLAsManage a completion-based follow-up cadence with the functional step owners in different business processes.Publish weekly reports for business processes flagging progress, risks, and pending actions.Ensure data validation based on Harman standards for tools in the Harman Ecosystem.What You Need to Be Successful10-12+ years of experience within Workforce Management, Bench Management, Sales Operations and Business Operations within the Software Services Industry.Master's degree in business administration preferably MBA.Knowledge of key process of Workforce Management, Cost control, and Revenue Optimization.Excellent and hands on experience on using PMA tools and Dashboard tools.Expert in data analytics and representation with the ability to create data visualizations using Microsoft Excel for multi-source and multidimensional data.Exceptional presentation skills and ability to create and deliver presentations to multiple business stakeholders.Proven experience in creating presentations related to Business and Sales Operations including resources, Cost, Sales Pipeline, and Utilization.Creative problem-solver with the ability to work with a blank slate and inspire others.Excellent organizational and cross functional skillsStrong verbal, written and presentation skills to have effective communication at all levels in the organization.Bonus Points if You Have Experience in working within an Automotive OEM or Tier-1 supplier in the Automotive industryExperience in using AI tools to maximize efficiency in Business Operations and Workforce ManagementWhat Makes You EligibleWillingness to travel.Willingness to work in an office.Any offer of employment is conditioned upon the successful completion of a background investigation.What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)Extensive training opportunities through our own HARMAN UniversityCompetitive wellness benefitsTuition reimbursement"Be Brilliant" employee recognition and rewards program.An inclusive and diverse work environment that fosters and encourages professional and personal development.You Belong HereHARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.About HARMAN : Where Innovation Unleashes Next-Level TechnologyEver since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.If you're ready to innovate and do work that makes a lasting impact, join our talent community todayHARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.