Customer Service Representative

Customer Service Representative – Job Description

Position Summary

The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, chat, or in-person, and requires strong problem-solving skills and professionalism.

Key Responsibilities

1. Customer Support

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Provide accurate information regarding products, services, and policies.
• Handle customer complaints and provide appropriate solutions.

2. Issue Resolution

3. Documentation & Reporting

4. Product & Policy Knowledge

5. Team Collaboration

Required Skills & Qualifications

associate degree preferred.

familiarity with CRM tools (Salesforce, Zendesk, Freshdesk).