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Service Manager

Service Manager

ConfidentialBhubaneswar
30+ days ago
Job description

Roles and Responsibilities :

Customer Support & Relationship Management :

  • Maintain long-term relationships with customers to ensure service contracts are fulfilled.
  • Handle customer inquiries, complaints, and ensure timely resolutions.

Service Operations Management :

  • Plan and supervise maintenance and repair services for bearings and related equipment.
  • Ensure adherence to preventive maintenance schedules and troubleshoot complex issues.
  • Manage field service teams and monitor performance.

    • Technical Expertise & Training :

  • Provide technical support to customers and internal teams regarding product installation, troubleshooting, and upgrades.
  • Train service technicians and customers on the proper handling and maintenance of bearings.

    • Inventory and Spare Parts Management :

  • Coordinate with supply chain teams to maintain adequate stock of spare parts and accessories.
  • Forecast demand for replacement bearings and ensure availability.

    • Compliance & Safety :

  • Ensure compliance with industry standards (e.g., ISO 9001, safety protocols).
  • Monitor service activities to meet safety guidelines and company policies.

    • Sales & Business Development Support :

  • Assist sales teams by providing after-sales support and identifying new service opportunities.
  • Develop service contracts and proposals tailored to client needs.

    • Data Management & Reporting :

  • Analyze service data to identify trends and areas for improvement.
  • Provide periodic reports to management on service performance, costs, and KPIs.

    • Required Skills :

  • Technical knowledge of bearings, rotating equipment, and mechanical systems.
  • Leadership and team management to oversee service technicians and engineers.
  • Customer service orientation with excellent communication and problem-solving abilities.
  • Project management skills to manage timelines and service schedules efficiently.
  • Knowledge of ERP / CRM systems and field service management tools

    • Skills Required

    Erp, Crm, KPI, Iso 9001

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