Customer Service Representative

Job Description for the Position of Retail Sales Officer :

Greeting the consumer on arrival at the counter and offering the support.

Listens intently to customer preferences and provides a clear elaboration to meet those needs.

Responsible for displaying the jewelries and other available products.

Responsible for enticing people to buy their jewelries and other available products.

Discussing services and products offered by the store. Explaining the wide variety of products and services we have, to educate customers on what we offer.

Provides the consumer with the necessary jewelry as well as details such as pricing break up and information about the product

Demonstrating the use and operation of the product

For better satisfaction of the customer, should advise the customer on what jewelry will look best on her / him within the budget. The candidate is also expected to give information about the different cuts of jewelries, their quality, their design language, and their specifications

Assisting customers with the wrapping and bagging of their items purchased

Acquiring customer details and creating customer code

Giving the cashier pricing data as well as the weight of the products bought

Assisting in making payment process easier for the customer after each purchase

Taking control of the stores by updating them into the software system if available, maintaining sales record.

Complete responsibility of respective counter assigned

Reporting to Store Manager for day-to-day activity and any other needful.

There are also other duties as to the designation. The duties are not limited to the tasks above and expected to adhere to the customer satisfaction level being following the policies and protocols.

Qualification :

Degree / Diploma or equivalent in any stream

Knowledge of customer service principles and processes

Knowledge of sales principles

Relevant product knowledge

Experience in a retail, customer service or sales environment

Key Skills and Competencies :

Good communication skills - Hindi / Odia / English

Customer service orientation

Patience

Adaptability

Stress tolerance

High energy level

Integrity

Location

Bhubaneswar