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Senior MS Dynamics 365 Developer - URGENT - Full remote -contractor in USD

All European Careersindia, India

1 day ago

Job type

Remote

Job description

Salary : Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links

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What You Should Know About This Job

For an international project in Chennai, we are urgently looking for a Full Remote (Senior) Senior MS Dynamics 365 Developer with +8 years of experience.

We are looking for a motivated contractor. Candidates need to be fluent in English.

Tasks and responsibilities :

Basic configuration and setup for the new / existing Service desk / Business unit;

Customizable configuration using form editor, business rules, workflows, PowerApps and Power Automate;

Enhanced customizations using Plugins, Custom Workflows, jQuery, JavaScript, XRM controls, UCI framework;

Creating dashboards and reports using standard OOB feature or Power BI;

Building Custom Application using PowerApps;

Configuring queues and routing rules like skill, content area, agent availability for auto triaging

Building multiple channel capabilities like Email, Web, portal, etc.;

Building Self Service / Custom Portal with knowledge management capabilities to help users in raising the queries and to check the status of their queries;

Building Integrations with ESB Service, Flat files, and other internal applications;

Perform unit testing and support integration testing and fix defects and issues in a timely manner;

Support and maintain the production environment, fix issues raised by the business users;

Testing should cover Test cases for Regression Testing, Performance Testing and Load Testing;

Support and maintain the production environment, fix issues raised by the business users;

Analyze and document the impact of any new change request or fix requested by the business users

Provide troubleshooting / technical support;

Actively participate in design and analysis sessions to ensure sound team decision-making;

Support system and user acceptance testing activities, including issue resolution;

Complete technical documentation to ensure system is fully documented;

Share best practices and lessons learnt from past implementation efforts;

Profile :

Bachelor or Master degree;

The Dynamic 365 Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI / SSRS, Power Automate and Power Apps;

8 years of relevant experience in design and development of MS Dynamics, Power Platform based solutions;

Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service;

Proficiency in designing, developing and implementing business processes, plugins and workflows;

Experience in designing and creating custom entities and relationships between those entities;

Experience in handling multiple business unit with data segregation and cross BU access / roles;

Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint;

Experience of software development using Microsoft .Net, C#, JSON and jQuery;

Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps;

Strong Hand on experience in developing scheduled Reports, Custom SSRS reports with multiple data sources (external & internal);

Experience in developing automations using Power Automate and Power Apps;

Experience in developing application which can be published to Azure;

Experience in handling huge volumes of case and email records;

Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application

Experience in Agile / Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI / CD;

Experience in designing and automating the survey forms using MS Forms Pro is a plus;

Experience in developing self service portals using Power Apps / Portals is a plus;

Experience in developing Power BI Dashboards & Reports is a plus;

Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus;

Fluent in English;

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Senior Developer • india, India

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