BPO team leader in Banking Process

BPO team leader in Banking Process (JD)

The profile of the Team Leaders should be as follows :

1. Must be a Graduate

2. Able to speak, read and write in English & Hindi or regional language.

3. Able to communicate confidently and politely with good English speaking and writing skills.

4. Experience of at least 3 years wherein at least 1 year in a BFSI process Call Centre. For the dedicated team leader for Email, Webchat and Social media one-year experience in relevant process email / social media.

5. Experience in coaching and developing skills of people

6. Able to drive sales / cross sales / upselling of products and services within the teams.

7. Effective problem-solving and decision-making skills, detailed knowledge of bank products, USP, comparison to competitors etc.

8. Team leaders must have versant test score of 4 and above with typing test with speed of 25-30 words per minute and 85% accuracy. For the Team leader recruited for Email, Webchat and social media process, written versant test needs to be conducted with score of 60 and above and English speaking versant score of at least 5 is required.