Assistant Claims Manager

About Us

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of Indian families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

Our Core Offerings

• Employee Assistance Program (EAP) : Mental health support services for a balanced work-life experience.
• Personalized Health Plans : Tailored wellness programs with fitness, meditation, and nutritional guidance.
• Health Check-ups & Screenings : Preventive check-ups and vaccinations for proactive health management.
• Comprehensive Wellness Programs : Designed to boost morale, productivity, and holistic employee health.
• Preventive & OPD Care : Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.

Founding Team

The founding team — Chetan Anand, Anurag Prasad, Vaibhav Singh, and Shashvat Tripathi — established Visit Health to bridge the healthcare gap in India. Driven by their experiences with limited healthcare access in Pilani, they have built Visit Health into a platform that advocates quality, accessible healthcare for everyone.

What Sets Us Apart

Key Milestones & Achievements

Future Vision

Visit Health aims to further strengthen India’s primary care infrastructure, expand its corporate and insurer partnerships, and introduce advanced health tech solutions. With a focus on universal health coverage, we’re committed to making healthcare accessible for all employees and their families, supporting them in leading healthier lives.

Visit Health — Empowering workplaces with accessible, affordable, and impactful healthcare.

Job Summary :

We are looking for an experienced and detail-oriented Assistant Manager – Claims to join our Claims team. The ideal candidate will have 4–5 years of experience in insurance claims handling or operations, with strong expertise in managing insurer relationships, handling both reimbursement and cashless claims, and driving adherence to Turnaround Time (TAT) and Service Level Agreements (SLAs).

Key Responsibilities :

Insurer & Internal Query Management

Act as the primary contact for insurer communications and internal support queries.

Ensure timely resolution of escalations and claim-related issues.

Claims Processing – Reimbursement & Cashless

Manage end-to-end processing of reimbursement claims, including documentation, validation, and settlement.

Generate and send cashless debit notes to insurers and follow up for approvals and payments.

Insurer Relationship Management

Maintain strong working relationships with insurers (Health or General Insurance).

Coordinate regularly to address claim-related issues and streamline processes.

TAT Monitoring & SLA Compliance

Monitor claims turnaround time (TAT) and ensure compliance with internal and external SLA benchmarks.

Identify delays or inefficiencies and implement corrective actions to improve process efficiency.

Reporting & Process Improvement

Prepare regular reports on claims performance, TAT, and issue trends.

Recommend and support initiatives for process enhancement and operational excellence.

Experience & Qualifications :

Experience : 4–5 years in Claims Handling or Insurance Operations

Industry Background :

Experience with Insurance Companies or Third Party Administrators (TPAs) preferred

Exposure to Health or General Insurance is highly desirable

Education : Bachelor's degree in any discipline (preferred : Insurance, Healthcare, or Business Administration)

Skillset :

In-depth knowledge of reimbursement and cashless claim processes

Strong relationship management and coordination skills

Familiarity with TAT and SLA monitoring

Proficiency in MS Office and claims management systems

Strong communication, analytical, and problem-solving skills

If you're passionate about claims operations and committed to service excellence, we welcome you to apply here OR reach out at amee.thakar@getvisitapp.com and grow with us!