Front Office Specialist

Role- Front Office Support Consultant & Lead

Location : Bangalore / Pune / Hyderabad / Chennai / Remote

Key Responsiblities

Manage and maintain on-premises Exchange 2019 / SE servers, Hybrid, M365 EXO, Proofpoint Email Protection.

Configure and manage email security solutions like Proofpoint email protection / SER (secure email relay) and ensure the policies / rules are reviewed periodically.

Knowledge in ITIL process. Use ServiceNow for ticketing and incident / Service request / Change management.

Key Responsibilities and Key performance indicators

The SCD Front Office Resource will be responsible for doing production support for TS / BidFX.

Perform heath checks for both systems.

Work closely with vendors and business.

Enable broker onboarding

Support incidents

Support enhancements.

Co-ordinate with various IT teams to ensure systems are up and running as per SOP.

Participate in DR and BCP activities.

Participate in Audit and yearly upgrades.

To support in shifts for US and UK Market.

Mandatory S-

Technical Skill 1-

Experience in supporting third-party and internal applications

Technical Skill 2-

Experience in trading applications (e.g., Trading Screen, BidFX) or other trade execution systems

Technical Skill 3-

Monitoring batches

Technical Skill 4-

Ability to write SQL queries for troubleshooting

Domain Skill 1-

Business domain knowledge of equities, FX, and derivatives

Domain Skill 2 -

Trade flow and compliance knowledge

Educational Qualification

Any Graduate (Preferably graduated in IT)

Experience

Minimum 10 years’ experience in application / production support