Head Lending Services
ConfidentialMumbai, Mumbai City, Navi Mumbai30+ days ago
Job descriptionl Oversee all aspects of the loan distribution process, including loan application processing, documentation, and disbursement. l Monitor loan performance and identify areas for improvement in terms of turnaround time, approval rates, and customer satisfaction. l Ensure compliance with all relevant regulations and guidelines related to loan origination and distribution. l Lead, mentor, and develop a high-performing team of loan officers and support staff. l Recruit, hire, and onboard new team members with the necessary skills and experience. l Foster a positive and collaborative work environment within the team. l Build and maintain strong relationships with customers throughout the loan application and disbursement process. l Address customer inquiries and resolve any issues promptly and professionally. l Ensure a high level of customer satisfaction with the loan application and disbursement process. l Leverage technology to streamline loan processing and improve operational efficiency. l Explore and implement new technologies and digital solutions to enhance the customer experience. 10+ years of experience in the lending industry, with a strong preference for candidates who have previously managed the distribution in a DSA company or a lending institution. Loan Product Knowledge : In-depth understanding of various loan products (e.g., personal loans, home loans, business loans, etc.), their eligibility criteria, terms and conditions, and risk assessment. Credit Analysis & Risk Assessment : Strong analytical and critical thinking skills to assess loan applications, evaluate creditworthiness, and manage credit risk. Regulatory Compliance : Thorough knowledge of all relevant lending regulations, including those pertaining to KYC / AML, data privacy, and fair lending practices. Technology Proficiency : Familiarity with loan origination systems (LOS), customer relationship management (CRM) software, and other relevant technology platforms. Financial Modeling : Basic understanding of financial modeling concepts and the ability to analyze financial statements.
Business Development :
- l Develop and implement strategies to expand the company's loan distribution business, including identifying and partnering with new lenders and exploring new loan products.
- l Build and maintain strong relationships with lending partners to ensure smooth and efficient loan processing.
- l Develop and implement sales and marketing campaigns to promote loan products to customers.
Operations Management :
Team Management :
Customer Relationship Management :
Technology & Innovation :
Preferred candidate profile
Technical Competencies :
Skills Required
Credit Analysis, Regulatory Compliance, Crm
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Head • Mumbai, Mumbai City, Navi Mumbai
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