Microsoft Endpoint Configuration - SCCM Admin

Experience : 4 to 11 Years

Location : Pan India

Shift : Rotational

Job Description for SCCM, Intune & Workplace Support

RESPONSIBILITIES

• Responsibilities for this role include, but are not limited to :
• Create, deploy, monitor, and troubleshoot software installsdeploymentsupdates.
• Maintain, deploy and troubleshoot Group Policy changes at the Enterprise level.
• Provide primary level 3 support to Deskside Support Teams.
• Troubleshoot VMware VDI machine deployments for Windows devices.
• Troubleshoot image deployments for Windows devices.
• Troubleshoot Autopilot image deployments for Windows Laptop devices.
• Performance analysis of Windows devices, both physical and virtual.
• Building queries, data gathering and reporting to aid support and maintenance of the end user computing environment.
• Ensure adherence to established IT standards and processes while proactively highlighting opportunities for improvement.
• Ensure documentation for processes and procedures are created and maintained.
• Advocate for the end user and proactively manage risk, impact and user experience.
• Ensure all issues are logged appropriately and escalated as necessary using the Incident and Problem management process.
• Communicate clearly with stakeholders to ensure they are kept up to date with progress on open issues, and follow-up on all open and pending issues.
• Escalate issues to the wider support teams, vendors and team leaders as necessary.
• Identify persistent problems and work with wider teams to resolve them.
• Provide training and guidance on best practices to our user community.
• Look for service improvement and ticket reduction opportunities.
• Ensure controls and policies are always adhered to.

QUALIFICATIONS & EXPERIENCE

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Skills Required

O365, Microsoft Intune, Dhcp, Vmware Vsphere, Active Directory, Dns, Group Policy, Powershell Scripting