Key Responsibilities :
- Repackage applications into MSI and App-V packages using tools like InstallShield and Admin Studio.
- Perform internal testing, QA, and UAT to production promotion of applications.
- Provide support for application installation, removal, troubleshooting, and reporting.
- Handle additional IT tasks such as OSD management, vulnerability remediation, and regional ticketing support via ServiceNow.
- Collaborate with global technical teams on application certification and compatibility issues.
- Manage and administer SCCM / SMS for software distribution and deployment.
- Prepare and maintain technical documentation, installation guides, and knowledge base articles.
Required Qualifications :
Bachelors degree (BE or equivalent) with relevant work experience.Minimum 7+ years of IT experience, including 3- 4 years in application repackaging and SCCM / SMS software distribution.Strong knowledge of App-V sequencing, InstallShield, Admin Studio, VB scripting, PowerShell, and Active Directory.Solid understanding of file permissions, group policies, application interaction with OS, and deployment practices.Hands-on experience with tools and technologies such as :
SCCM 2012 or later, App-V 5.- 1, SQL 2012, Citrix, VMware, SharePoint, Windows administration.Office suites, Excel macros, VPN concepts, JavaScript, C# programming.Mac packaging and to Have Skills :Strong written and oral communication skills.Prior experience with Office 365 suites and Azure DevOps (ADO).Exposure to ticketing tools (ServiceNow) and enterprise collaboration platforms.Key Competencies :
Strong organizational, analytical, and problem-solving skills.Ability to work independently in US shift hours.Excellent documentation, reporting, and communication skills(ref : hirist.tech)