Assistant Manager

Key Responsibilities

As an Assistant Manager in Client Services Management you will play a key role in supporting the delivery of high-quality client services. You will work closely with internal teams and clients to ensure smooth operations resolve issues and contribute to continuous improvement initiatives. This role requires strong communication problem-solving and organizational skills.

• Provide deskside and Tech Hub / Concierge-style IT support services to the Hyderabad region with occasional travel to Delhi office as needed.
• Interface with other support teams regionally and globally.
• Develop an understanding of how lawyers and business professionals work to offer effective technical solutions.
• Deliver high-quality face-to-face support and act in a consultative manner with users.
• Troubleshoot and support core technology tools (Windows OS Outlook Office 365 cloud applications) and legal technology applications (e.g. Workshare Transact Kira).
• Participate in an on-call rotation for after-hours support.
• Provide telephone and deskside technology support including concierge-style support via the Tech Hub
• Adhere to professional standards and ITIL methodology to ensure consistency in IT support.
• Act as a power user of core IT technology and legal technology applications.
• Support and maintain Audio / Visual systems.
• Analyse user issues and requirements responding based on workflows and departmental needs.
• Assist in solving recurring technical issues and escalate problems as needed.
• Liaise with other support levels and application support teams to identify and reduce recurring problems.
• Gather and document user feedback to assist in problem-solving and future product changes.
• Share knowledge and experiences with the team to enable scalable support.
• Assist in coordinating events workshops and demos for core applications and legal technology tools.
• Stay informed of IT trends and advanced technologies (AI Analytics Blockchain).
• Contribute product feedback to central product management teams.
• Awareness of emerging technologies such as Artificial Intelligence (AI) and Blockchain with the ability to understand their impact on client services and suggest innovative solutions.

Qualifications : Key Requirements

Skills :

Experience :

Qualifications : Key Requirements

Additional Information :

Equal Opportunities

At Clifford Chance we forge an inclusive culture where diverse perspectives are recognised and valued. Its a culture where everyone has equal access to opportunities to thrive and succeed. We are guided by our values-based Code which sets high standards of conduct and has a principle focused on being inclusive.

We comply with the law and regulations in every location where we operate and we are committed to delivering fair and equal access to all applicants and employees irrespective of background. This applies across all aspects of employment from recruitment and selection to development progression and day-to-day working life.

Our global network of affinity faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.

Find out more about our inclusive culture  here

Remote Work : No

Employment Type : Full-time

Key Skills

Restaurant Experience,Fashion Retail,Hospitality Experience,Assistant Manager Experience,Basic Math,Management Experience,Math,Business Management,Leadership Experience,Supervising Experience,Restaurant Management,Retail Management

Experience : years

Vacancy : 1