Guest Relations Executive

Job Title : Guest Relations Executive

Location : Samavana, Bangalore

Employment Type : Full-time

Experience Level : Mid-level

Salary : Competitive, based on experience

About Us :

At Samavana, we pride ourselves on providing an unforgettable experience for our clients on their special day. As a leading wedding venue, we are known for our elegance, attention to detail, and dedication to exceptional service. We are looking for a highly professional and personable Guest Relations Executive to join our team.

Job Summary :

The Guest Relations Executive will be the first point of contact for all guests and clients at our venue. You will play a pivotal role in ensuring that every client and their guests have a memorable and smooth experience, from their first inquiry through to the event day. The ideal candidate should have a passion for hospitality, excellent communication skills, and the ability to manage client expectations effectively.

Key Responsibilities :

• Greet and welcome guests with a warm and professional demeanor.
• Manage client inquiries, venue tours, and consultations.
• Act as the main point of contact for couples and their families during the planning process.
• Coordinate with internal teams (catering, operations, etc.) to ensure all client requirements are met.
• Resolve any guest issues or concerns promptly and professionally.
• Ensure that the highest level of customer service is provided at all times.
• Assist with pre-event preparations and post-event follow-ups.
• Maintain records of client interactions and details using the venue's CRM system.
• Stay informed about wedding trends and best practices in guest services.
• Provide feedback and suggestions to improve guest satisfaction.

Qualifications and Skills :

What We Offer :