Guest Experience Director

Job role : General manger / Assistant general manager

Location : North India

Department : Hotel operations

Job experience : 5+ years

Job brief

A general manager / assistant general manager shall be responsible for supervising management of the company's backpacker hostel effectively. He / she shall be entrusted to effectively manage a 35-50 keys hotel / hostel overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.

Key responsibilities

• Understanding of the hospitality / hotel industry with extensive work experience
• Understanding of the company's vision, business expansion plans, operational standards, etc.
• Understanding the nuances of managing a hotel under a brand network and optimise its operations with a bird eye view
• Understanding hotel pre-launch phase, day to day operations, etc.
• Understanding of various functions including front desk, housekeeping, F&B, engineering, etc.
• Supervising various functions and human resources (blue / white collar)
• Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
• Handling & resolving escalations and grievances
• Managing P&L and cost-effectiveness while ensuring high service quality
• Motivating, mentoring and aligning staffs
• Liaising with various departments such as local police, health / fire / safety departments, local vendors, etc. and ensuring a cordial relationship
• Coordinating with other departments within the company to help resolve issues

Qualifications