Swageazy - Customer Experience Lead
SwageazyGurugram, India11 days ago
Job descriptionDesign Team to customize gifting experiences and visual communication. Operations & Warehouse Team to ensure flawless packaging and timely deliveries. Sales & Marketing Team to align communication and brand storytelling. Tech & Data Teams to automate feedback loops and improve CX metrics. Voice of the Customer : Act as the internal advocate for the customer translating insights, pain points, and feedback into actionable solutions. Process Optimization : Identify workflow bottlenecks and co-create smoother systems across teams. Experience Design : Introduce creative ideas to elevate touchpoints from unboxing experiences to post-delivery thank-you communication. Client Retention & Growth : Strengthen relationships with key clients, focusing on satisfaction, loyalty, and repeat business. CX Metrics : Track, analyze, and report on customer satisfaction, NPS, and SLA adherence. Excellent communication, problem-solving, and relationship management skills Strong project management and cross-functional coordination abilities Analytical mindset with attention to process and detail Empathy-driven and customer-obsessed approach Proficiency in CRM and workflow tools (HubSpot, Notion, or similar) Experience in B2B / corporate gifting / D2C e-commerce Degree in Business, Marketing, or related field 4-7 years of experience in Customer Success / Client Experience / Program Management Prior exposure to working in cross-functional startup environments Opportunity to build experiences, not just manage clients Exposure across design, tech, and operations a true 360 view of how gifting magic happens Fast-paced, collaborative culture that values creativity and ownership ESOPs for key contributors because here, ownership matters Be part of a company turning corporate gifting into an art form
Description : About Swageazy
At Swageazy, we bring creativity, efficiency, and emotion together to craft unforgettable corporate gifting experiences. Our focus isnt just on sending gifts its about building lasting brand memories.
Were looking for a Customer Experience Lead who can think beyond traditional client servicing someone who can connect dots across operations, design, tech, and sales to deliver a truly seamless and delightful customer journey.
Key Responsibilities :
- Customer Journey Ownership : Oversee the entire client experience from onboarding and order design to packaging and delivery.
Cross-Functional Collaboration :
Work closely with :
Skills & Competencies :
Why Swageazy? :
Work Location : Sector 63, Gurugram
(ref : iimjobs.com)
Create a job alert for this search
Customer Experience Lead • Gurugram, India
Related jobs
Pranissa is a top-tier wellness and longevity platform connecting individuals with exceptional Wellness and longevity destinations, evidence-based wellness resorts, and age-defying experiences worl...Show moreLast updated: 30+ days ago
- Promoted
Technical Lead
MphasisDelhi, IN Looking for Senior Ingenium Developer with 10+ years' experience and following skills.Experience in Mainframe O / S and Development using COBOL programming language & JCL.
Experience in development an...Show moreLast updated: 1 day ago
- Promoted
Lead ETL ODI
Vienna ConsultancyDelhi, IN We are seeking a skilled and experienced Data Integration Specialist with over 9 years of experience in designing and developing data solutions using Oracle Data Integrator (ODI).The ideal candidat...Show moreLast updated: 3 days ago
- Promoted
Oracle Cloud ERP Technical Lead
Hiresquad ResourcesDelhi, IN Oracle Fusion ERP Technical Consultant.Require min 4 years experience in Cloud / Fusion.Immediate Joiner or max 15 Days notice is preferred.
We are seeking an experienced Oracle Cloud ERP Technical Co...Show moreLast updated: 1 day ago
- Promoted
- New!
Product Lead - Debit Card Issuance
Airtel Payments BankDelhi, IN Digital Product Lead – Card Issuance Portfolio (Debit Card).Graduate / Postgraduate in Business, Technology, or related field.
We are looking for a high-performing, strategic and experienced leader to...Show moreLast updated: 6 hours ago
- Promoted
Technical Lead
BirlasoftGhaziabad, IN We are seeking a highly skilled.This role demands strong expertise in backend and frontend technologies, cloud platforms, and modern AI-native engineering tools to accelerate productivity and innov...Show moreLast updated: 30+ days ago
- Promoted
Product Lead – InfraSingularity
InfraSingularityDelhi, IN InfraSingularity is building the future of decentralized infrastructure.We operate as both a builder and investor in the Web3 ecosystem, empowering protocols, funds, and institutions with next-gene...Show moreLast updated: 30+ days ago
- Promoted
Test Lead
IndiumDelhi, IN We are looking for a 10+ years skilled Senior Test Lead with strong expertise in.Should be capable of translating business requirements into effective test scenarios, collaborating closely with sta...Show moreLast updated: 16 days ago
- Promoted
Full-Stack Lead Developer High End Wellness Hospitality(Equity Only - Remote) Worldwide
PranissaDelhi, INRemote
- Promoted
- New!
Team Lead
AcmegradeDelhi, IN Acmegrade is a dynamic e-learning platform committed to providing a holistic environment where students can develop essential skills for industry readiness.
We aim to empower and upskill the future ...Show moreLast updated: 11 hours ago
- Promoted
AI Customer Success Lead
noonDelhi, IN We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric.
Our mission is to deliver to every door ever...Show moreLast updated: 8 days ago
- Promoted
Team Lead
ALTISOURCE BUSINESS SOLUTIONS PRIVATE LIMITEDDelhi, IN Willing to work in night shift.Lead the property inspection operations in a multi-client environment ensuring adherence to service level agreements and quality standards.
Track team perfoJob Descrip...Show moreLast updated: 7 days ago
- Promoted
Technology Lead
WPPDelhi, IN WPP OPEN is WPP's proprietary, AI-powered operating system designed to connect our people, data, and technology to deliver integrated, creative, and effective solutions for our clients.It is a stra...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Experience Specialist
PoshaDelhi, IN Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously.Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably...Show moreLast updated: 12 hours ago
- Promoted
Customer Experience Lead
MARS CosmeticsDelhi, Republic Of India, IN We at MARS Cosmetics are hiring for a.New Delhi (Head Office) – Netaji Subhash Place.MARS Cosmetics is a well-known beauty brand based in New Delhi.
We believe in innovation, diversity and making pr...Show moreLast updated: 16 days ago
- Promoted
- New!
Senior Customer Experience and Engagement Analyst
MastercardDelhi, IN Senior Customer Experience and Engagement Analyst.The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with t...Show moreLast updated: 12 hours ago
- Promoted
Azure Integration Services Lead
Tata Consultancy ServicesDelhi, India, India Skill : - Azure Integration Services.Looking for immediate joiners •.Working strong experience on API as well as Azure Integration Services applications in Development environment.Understanding of SD...Show moreLast updated: 10 days ago
- Promoted
Lead Engineer
HyqooDelhi, IN Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show moreLast updated: 11 days ago
- Promoted
- New!
User Experience Designer
HCLSoftwareDelhi, IN Location Preference : Noida India.Collaborate with cross-functional teams, including product managers, developers, and stakeholders, to conceptualize and design prototypes for solutions and POCs.Des...Show moreLast updated: 11 hours ago